Head of Operations, Corporate Banking
4 weeks ago
Key Responsibilities:
- Department Management: Provide oversight over a department of >100 staff, including overall management of the LOA, RDT & TRS teams to uphold operational service delivery and performance standards.
- Operations Planning: Develop plans to achieve operational standards and cost targets, and monitor department staffing and financial budgets to ensure performance alignment.
- Continuous Improvement and Project Management: Implement effective process to enhance operational effectiveness, streamline processes, manage operational risks and system improvements
- Customer focus: Build and maintain relationships with key stakeholders to strengthen cross-regional co-operation and best practices, and establish and maintain service delivery standards.
- Audit Support: Provide support for audits and effectively manage audit report results. Implement corrective actions as necessary.
- Operations Continuity and Staff Development: Develop future resources for the operations function through effective workforce planning, staff development and training, and succession planning to ensure smooth transition of key roles in the department and enhance the operational knowledge of the function.
- Branch Evaluation: Participate in branch evaluations by coordinating with headquarters on goal setting or performance metrics.
- Operational effectiveness: Work closely with Singapore CEO and Regional COO to drive operational efficiency and cost effectiveness.
- Others: Provide ad-hoc support to the Singapore branch on head office policies, review of budget applications, and analysis of risks to the branch such as branch reorganization, delegation of authority, or introducing new products, etc.
Requirements & Qualifications :
- Bachelor’s degree in Business Administration, Finance, or related field.
- Minimum of 15-20 years in banking operations, with experience leading large teams.
- Hands-on in handling operations work and have the ability to transform operations by streamlining processes.
- Demonstrated change mindset or experience leading transformational change activities.
- Excellent communication, leadership and interpersonal skills.
- Ability to work effectively in a fast paced environment.
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