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Head of Operations
1 month ago
Job Summary:
We are seeking an experienced Head of Operations to lead our Corporate Banking team. The successful candidate will be responsible for overseeing the day-to-day operations of the department, ensuring seamless delivery of services to our clients, and driving process improvements to enhance operational efficiency.
Key Responsibilities:
- Department Management: Provide strategic leadership to a team of over 100 staff, including management of the LOA, RDT, and TRS teams to maintain operational standards and performance.
- Operations Planning: Develop and implement plans to achieve operational standards and cost targets, and monitor department staffing and financial budgets to ensure performance alignment.
- Continuous Improvement and Project Management: Implement effective processes to enhance operational effectiveness, streamline processes, manage operational risks, and drive system improvements.
- Customer Focus: Build and maintain relationships with key stakeholders to strengthen cross-regional cooperation and best practices, and establish and maintain service delivery standards.
- Audit Support: Provide support for audits and effectively manage audit report results. Implement corrective actions as necessary.
- Operations Continuity and Staff Development: Develop future resources for the operations function through effective workforce planning, staff development, and training, and succession planning to ensure smooth transition of key roles in the department.
- Branch Evaluation: Participate in branch evaluations by coordinating with headquarters on goal setting or performance metrics.
- Operational Effectiveness: Work closely with the Singapore CEO and Regional COO to drive operational efficiency and cost effectiveness.
Requirements & Qualifications:
- Bachelor's degree in Business Administration, Finance, or related field.
- Minimum of 15-20 years in banking operations, with experience leading large teams.
- Hands-on experience in handling operations work and the ability to transform operations by streamlining processes.
- Demonstrated change mindset or experience leading transformational change activities.
- Excellent communication, leadership, and interpersonal skills.
- Ability to work effectively in a fast-paced environment.