Head of Operation

3 weeks ago


Singapore PVG SEA PTE. LTD. Full time
Roles & Responsibilities

Job Description:

  • Monitor and report on operational performance to ensure high quality service
  • Accountable for all branch-wide daily administrative and customer service tasks
  • Formulate strategic to optimize operational management systems, procedures, customer service standards, and best practices compliance
  • Organize customer service activities and seek out methods to retain customers’ satisfaction
  • Establish good cooperation and connections with clients, partners, stakeholders and other departments
  • Create SOP for smooth operation across departments

Requirements:

  • Diploma holder or university graduate in any discipline
  • Proven 2 years experience as Head of Operations or similar leadership position in the education industry
  • Proficiency in Microsoft Office Suites
  • Willing to travel to different branches in order to oversee the flow of operations
  • Able to work on weekends (5 working days including weekends)
  • Outstanding communication skills and possess analytical thinking skills

Tell employers what skills you have

Management Skills
Leadership
Corporate Governance
Analytical Skills
Interpersonal Skills
Compliance
Communication Skills
Team Lead
Operational Risk
Customer Service
Stakeholder Management
Credit Risk
People Management
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