Front Office Guest Experience Specialist

2 weeks ago


Singapore beBeeCustomer Full time $2,400 - $4,200

Key Responsibilities

  • The role of a Front Office Specialist is vital in ensuring that hotel guests have a seamless and enjoyable experience. This includes delivering exceptional customer service, handling check-in and check-out procedures efficiently, and being aware of resort-wide sales opportunities to enhance the guest experience.
  • Effective communication with the Front Office department and other departments such as Housekeeping is crucial for providing excellent service to all guests. Maintaining accurate guest recognition reports and handling complaints professionally are also key responsibilities.

Requirements:

  • A minimum of GCE 'O' Level or equivalent qualification is necessary.
  • A minimum of one year's experience in customer service is required for this position.
  • Strong interpersonal skills, effective multi-tasking, and time management abilities are essential for success in this role.
  • A warm and pleasant personality combined with knowledge of local city streets, restaurants, and major attractions is highly desirable.
  • Basic proficiency in Microsoft Office applications including Word, Excel, and PowerPoint is expected.
  • Able to work shifts, including weekends and public holidays.

About Us

We strive to provide an environment where our employees can grow and develop their careers. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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