Front Office Experience Specialist

2 weeks ago


Singapore beBeeCustomerService Full time $2,500 - $4,500

The Front Office Service Expert plays a vital role in ensuring hotel guests have an exceptional experience.

Key Responsibilities:
  • Carry out check-in and check-out procedures with professionalism and efficiency to guarantee high guest satisfaction levels.
  • Maintain a sales attitude and be aware of resort-wide sales opportunities when performing upselling tasks.
  • Ensure effective communication within the Front Office department and with other departments, particularly Housekeeping, for providing excellent service to all guests.
  • Accurately maintain guest recognition reports and handle complaints professionally.
Requirements:
  • A minimum of GCE 'O' Level or equivalent qualification is necessary.
  • At least one year's experience in customer service is required.
  • Good interpersonal skills, effective multi-tasking, and time management abilities are essential for success in this role.
  • A warm personality, combined with knowledge of local city streets, restaurants, and major attractions, is highly desirable.
  • Basic proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, is expected.
  • Able to work shifts, including weekends and public holidays.


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