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Healthcare Operations Manager

1 week ago

Singapore National University Hospital Full time

Role Overview

The National University Hospital is seeking an experienced Healthcare Operations Manager to oversee patient billing, appointments, and financial counselling in our Cancer Institute.

This role plays a pivotal part in ensuring the efficient operation of our organisation, providing exceptional patient care, and leading a team of staff members.

Key Responsibilities:

  • Patient Billing Management: Oversee the accurate and timely processing of patient bills and invoices, resolve billing discrepancies, and ensure compliance with insurance and regulatory requirements.
  • Appointment Scheduling: Manage and optimise chemotherapy appointment scheduling systems and workflows to ensure optimal patient flow and minimise wait times.
  • Financial Counselling: Provide guidance and support to patients regarding financial aspects of their treatment, assist patients in understanding insurance coverage, payment options, and financial assistance programs.
  • Staff Supervision: Mentor and supervise a team of junior staff members, conduct regular performance reviews, and provide ongoing training and development opportunities.
  • Operational Support: Collaborate with other departments to streamline processes related to patient care and administrative functions, implement improvements in billing systems, appointment scheduling, and financial counseling services.

Requirements:

  • Bachelor Degree in Healthcare, Business Administration, or a related field. A Master's Degree will be an advantage.
  • Required 5 years' experience in healthcare administration in the supervisory capacity, preferably in a clinical setting or cancer centre.
  • Strong understanding of medical billing practices, insurance procedures, and financial counseling.
  • Excellent leadership and interpersonal skills with the ability to effectively manage and motivate a team.