Operations Manager
3 weeks ago
Job Purpose
• To ensure smooth day to day operations of a medical centre in accordance with the direction provided by the senior leadership team.
• To assist the Clinical head in managing a team of doctors, clinic operation executives, dispensary technicians, nurses, administrative executives
• To provide timely and accurate reports for clinical, financial, business development and operational purposes.
Duties and Responsibilities
(I) Primary Responsibilities and Duties (80%)
• Report to Head, Operations Department in HQ and assist Clinical Head, FFMC in all tasks relating to the medical centre operations.
• Manage the operations and KPIs of the various sections within the centre.
• Provide leadership, support and guidance to all staff within the centre.
• Effectively manage risk and assess opportunities for continuous improvement. Plan and drive changes to improve the performance of the centre operations.
• Periodically get feedback from patients to ensure their needs are met.
• Work closely with HQ and the Clinical Head, FFMC to disseminate relevant key messages and marketing information to patients.
• Monitor and drive operational and financial performance of the centre.
• Ensure that all operations of the centre meet relevant government and legal requirements.
• Ensure all clinical and operational KPIs of the clinic are met or exceeded.
• Any other duties and responsibilities as delegated by HQ when needed.
(I) Secondary Responsibilities and Duties (20%)
• Participate in engagement with public, private and community healthcare or business entities with a view to collaborations or partnerships.
• Review marketing and pricing strategies in conjunction with HQ.
• Assist Clinical Head, FFMC in reviewing policy and procedure manuals on a regular basis.
Job Specification/Requirements
• Possess a relevant university degree.
• Possess a minimum of 2? years in Healthcare administration and operations experience
• Able to work independently.
• Possess good supervisory and management skills.
• Possess good listening and communication skills.
• Possess good analytical and problem-solving skills.
• Possess good Microsoft office IT skills – Excel Word and Powerpoint
Location: Clementi
Working Hours: Monday to Friday 8.15am to 5.15pm
Interested applicants are invited to apply online with a comprehensive resume. We regret that only shortlisted candidates will be notified.
Thank you for applying.
Tell employers what skills you have
Leadership
Analytical Skills
Interpersonal Skills
Inventory
Healthcare
Team Development
Career Development
Operations Management
Procurement
MS Word
Compliance
Project Management
Communication Skills
Budgeting
Ms Powerpoint
Customer Satisfaction
Team Player
Performance Management
Business Requirements
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