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Razor Account Strategist

2 months ago

Singapore Razer Full time

Job Summary :

The successful candidate will lead the Account Management team within the Global Business Development team of Razer Gold. This role requires a self-directed individual with proven experience in managing multiple merchant relationships within a global matrix organization.

Key Responsibilities :

  • Lead the development and implementation of account plans, including relationships building, key people coverage plans, opportunity prioritization, overall account strategy, and a budget/target for business growth and development.
  • Responsible for negotiations with our merchants, including drafting, reviewing, and executing contracts.
  • Executive analysis of customer health to drive satisfaction, adoption, retention, and reduce churn.
  • Provide a commercial perspective to tech, engineering, and operational teams while coordinating new product initiatives that support the Razer Gold strategy or merchants' requests.
  • Cultivate a strong lasting business relationship to clients through providing professional account management service in order to grow customer loyalty.
  • Act as a merchant advocate with a focus on improving the Razer Gold experience to unlock new avenues of business with existing clients and/or identify areas of improvement to meet sales objectives.
  • Providing leadership to the function in the development.
  • Provide regular reports, briefings, and reviews as required.

Pre-Requisites :

  • Bachelor's degree with at least 8 years of relevant working experience in account management or business development.
  • Strong and proven leadership skill in managing an account management team globally.
  • Strong quantitative and analytical skills with the ability to consume, process, and transform large amounts of information into actionable business insights and develop strategies for our merchants.
  • Successful track record in building rapport and relationships with stakeholders externally and internally with exposure to working across geographies.
  • Ability to work in a fast-moving complex matrixed environment.
  • Good decision-making skills and effective problem solver.

Desired Skills :

  • Demonstrate superior abilities in communication, active listening, negotiation, and presentation at all levels of an organization, including executive and C-level.
  • Keen sense and interest in the latest technology developments, market trends, near future trends, and web technologies.
  • Has a strong network of contacts in the games, entertainment, or payments industry.
  • Highly organized, adaptable, and proactive. Ability to think outside of the box.
  • Extensive, accurate current knowledge of company offerings and industry trends.
  • Fast learner, self-motivated, and self-starter who can act on own initiatives.
  • Knowledge on payment industry for games and entertainment is an advantage.