Account Growth Strategist

16 hours ago

Singapore DIGIFY PTE. LTD. Full time
Unlock Customer Potential as an Account Growth Strategist

We are seeking a skilled Account Growth Strategist to join our team at DIGIFY PTE. LTD.

About the Role

The Account Growth Strategist will play a pivotal role in driving customer success, accelerating time-to-value, and enhancing customer engagement. This dynamic position involves demonstrating our product, educating customers, nurturing them for expansion opportunities, and retaining customer satisfaction.

Main Responsibilities:

  • Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
  • Increase customer satisfaction and retention by building strong, long-term client relationships.
  • Conduct regular check-ins to improve product usage and address customer issues promptly.
  • Collaborate with customers on renewals, account expansions, and retention strategies.
  • Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
  • Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
  • Troubleshoot technical issues in partnership with the Engineering and Development teams.
  • Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
  • Proactively manage a book of business, tracking account health and mitigating retention risks.
  • Collaborate cross-functionally to optimize processes and implement solutions for customer success.
  • Support system configuration and onboarding processes tailored to customer requirements.

About You

To succeed in this role, you will need:

  • Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
  • Proven experience in customer success or account management within a B2B SaaS or software company.
  • Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
  • Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
  • Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
  • Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
  • Demonstrated success in renewals, upselling, and account expansion strategies.
  • Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
  • Meticulous attention to detail and a high degree of accuracy in all deliverables.
  • A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
  • Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

What We Offer

As an Account Growth Strategist at DIGIFY PTE. LTD., you can expect a competitive salary range of $80,000 - $110,000 per annum, depending on your experience and qualifications, plus additional benefits such as professional development opportunities and a collaborative work environment.

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