Senior Manager Product and Service Development

5 days ago


Singapore Apt Resources Full time

Apt Resources seeks an experienced leader to spearhead the development of innovative passenger experiences in the airlines industry. As Head of Passenger Experience Strategy, you will be responsible for driving the airline's vision forward through the creation of inspiring product and service concepts.

The ideal candidate will possess a strong track record of success in Customer Experience Design, with over 10 years of experience in translating brand vision into tangible and implementable product and service concepts. They will have a deep understanding of customer journeys and be able to communicate complex ideas effectively.

Key responsibilities include developing inspirational, elegant, and successful products, working with operations teams to establish engagement standards, and overseeing cabin crew complement and market trends. The successful candidate will also be responsible for fostering collaboration between operational departments and ensuring products and services align with brand values.

  • Develop inspirational product and service concepts
  • Work with operations teams to establish engagement standards
  • Oversee cabin crew complement and market trends
  • Foster collaboration between operational departments


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