OPERATIONS SERVICE MANAGER

18 hours ago

Singapore New Toyo Aluminium Paper Product Co (Pte) Ltd Full time

RESPONSIBILITIES
To assist General Manager to lead, support and conduct improvement analysis for the existing operational system, process and policies in sales, purchasing, planning and warehouse/store department.
PLANNING
To oversee the planning and organization of a production process and ensure availability of necessary material and equipment resources required.
To design and implement plans for the effective use of material resources to achieve manufacturing targets.
To plan and prepare cost estimates and budget required for a manufacturing proposal.
COMPLIANCE
To establish close rapport with Singapore Customs to ensure smooth and continuation of operations.
Compliance to the Customs Act and Sales Tax Act is the guiding principles of bonded goods activities.
To submit reports required by authorities in a timely manner and in the right perspective.
To ensure full compliance to both internal/HQ Code of Conduct and Purchasing policies.
To ensure all regulatory requirements pertaining to Free Trade Agreements, tax incentives and approve permits are being met.
To ensure all operations and processes responsible under Operations Services are compliance with ERM, New Toyo’s policy & procedures.
MANAGEMENT
To build good teamwork amongst inter-department staff to achieve synergies amongst the departments.
To assist and work with top management on operations service issues.
To ensure all service requirements are fulfilled through close collaboration with other departments.
SUPPLY CHAIN / CUSTOMER SERVICE
To maintain close contact with key customers to understand their needs, obtain and attend to their feedback and complaints on the product and services.
To build and maintain good relationships with customers.
To collaborate with marketing department to implement strategies that will improve the marketability of manufactured products.
To ensure all orders are fulfilled for customers at right qualities, quantities and right time.
To ensure smooth delivery of goods to customers at all times.
To attend to customers’ enquiries and handle customers’ complaints as well as analyze the complaint root cause.
Constant analysis on customers’ trends and development, collaborate and communicate with team to assist in eliminating write offs (aged and obsolete products), and enhancing speed to customers’ expectations.
To review volatile supply and demand from customers, close monitoring and coordination with them to ensure their demands are met.
To review forecasts from customers and further discuss with the relevant team members through weekly SNOP meetings to ensure all teams are aware of the customers’ current situation in order to meet customers’ requirements.
PRODUCTION
To analyze and provide solutions to production challenges or problems.
To ensure production process complies with established quality control specifications and standards.
To monitor and liaise with quality control department and packing supervisor to ensure finished products are of the best quality.
PURCHASING
To provide superior service levels to purchasing team through efficient and effective execution of purchase orders processing.
To formulate and implement strategies to consolidate purchases to achieve savings through leveraging on economies of scale.
To drive cost saving opportunities through lot size optimization, local sourcing of raw materials and also participate actively in price negotiations with vendors to achieve the most competitive purchase price.
To manage procurement forecasts.
To oversee the selection and procurement of raw materials and equipment requirement for production process.
To conduct negotiations with suppliers and vendors to ensure best product quality, excellent service level and lower cost possible.
To oversee and maintain purchase order requisitions and stock balances.
To oversee and manage logistic matters to ensure the incoming raw materials are delivered accurately and timely.
To resolve requisition problems such as late delivery and/or discrepancies in billings.
STORE / WAREHOUSE
To review monthly aging report for management decision making to eliminate write offs due to aged inventories.
To review inventory records and reports for accuracy and completeness.
To optimize utilization of storage locations efficiently.
OTHERS
To ensure the maintenance & renewal of ISO 9001.
To undertake such other duties and responsibilities in relation to the operations service.
To observe and comply with all directions from time to time given by the General Manager.
REQUIREMENTS
Degree / Diploma in Operation/Business Management or equivalent.
Minimum 3 years of relevant experience.
Project management, technical and organizational skills in Manufacturing industry.
Team player with good communication and interpersonal skills.
Leadership quality.
Able to work independently with initiative.
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