Operations Manager

1 day ago


Singapore United Parcel Service Of America Full time

Company Overview

United Parcel Service Of America is a Fortune Global 500 organization that aims to provide innovative services to its customers. Our company culture is rewarding and encourages employees to grow and develop their skills.

We are looking for talented individuals with leadership qualities to join our team. As a key point of contact for our customers, you will be responsible for fulfilling orders and liaising with the warehouse to ensure timely and accurate shipments.

Job Description

  • Manage a team of warehouse staff in performing daily warehouse activities, inbound and outbound, returns and inventory control.
  • Plan and organize manpower and deploy them effectively to maximize productivity to meet key performance indicators.
  • Conduct periodic cycle count activities and ensure good control of inventory to maintain high accuracy and accountability.
  • Effective communication with up and downstream stakeholders, e.g. clients, carrier broker, and internal supporting functions.
  • Prepare performance data/KPI reporting requirements for MBR meetings.
  • Follow up with customer inquiries and provide information about services, products, and order status.
  • Resolve all service level issues in a timely manner and maintain strong customer relationships.
  • Review current work processes to drive continual improvement to optimize operating cost, inventory accuracy, efficiency, and control of stock losses and damages.
  • Handle employee performance management, staff development, and disciplinary matters.
  • Ensure compliance with quality, security, health & safety practices/guidelines.
  • Maintain overall cleanliness and tidiness within the warehouse.


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