Service Operations Coordinator

3 weeks ago


Singapur, Singapore Royal Ocean Marine Full time
Position Overview

The Service Coordinator plays a crucial role in maintaining and enhancing relationships with both internal and external clients, fostering productive and profitable business collaborations through exemplary operational performance.

Key Responsibilities
  • Enhance and streamline service operations across both field and workshop environments to guarantee optimal lead times, quality, and efficiency.
  • Monitor, report, and enhance key performance indicators while promoting continuous improvement and sharing best practices.
  • Collaborate with various departments to establish and refine cross-functional operational processes.
  • Champion a proactive safety culture aimed at achieving zero incidents, while ensuring the execution of safety training and programs.
  • Address customer inquiries, feedback, and complaints regarding services as necessary.
  • Serve as a vital link between off-site supervisors/technicians and other departments.
  • Provide administrative assistance for Service Technicians' claims and any necessary documentation, supporting service supervisors and technicians in daily operational tasks related to their clientele.
Qualifications
  • Diploma in Business or Engineering.
  • Relevant experience in the services sector within the industrial equipment domain.
  • Proficient in MS Excel or other ERP systems; knowledge of SAP is advantageous.
  • Self-driven with a commitment to high standards.
  • Resourceful with strong implementation skills.
  • Exceptional customer relationship management abilities.
  • Open-minded individual capable of thriving in an international and cross-cultural team environment.

Note: Priority will be given to Singapore Citizens and residents during the selection process. Only shortlisted candidates will be contacted.

Benefits

For further details, please refer to the company’s recruitment guidelines.



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