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Service Operations Coordinator
2 months ago
KEY RESPONSIBILITIES
Technical Assistance
• Provide first-level technical assistance to Service Engineers during service operations, including Inspection & Maintenance, Spare Parts & Repair, Refurbishment & Upgrades, and Hook Replacement.
• Adhere to the company's current Strategy, Quality Manual, HSE policy, and relevant laws and regulations.
Coordination of Service Operations
• Ensure timely execution of work orders based on customer scheduling and necessary flag/class requirements.
• Oversee the deployment of Service Engineers.
• Manage the cost, quality, and timeline of service operations.
• Collaborate with the Spares Department for any spare parts needed for service operations.
• Verify service reports, claims, overtime, and overseas allowances.
Service Operation Costing and Month-End Procedures
• Generate service operation costings based on related overtime sheets and expenses in line with the Service Agreement as detailed in Order Confirmation.
• Ensure all costs related to customers are accurately captured, invoiced, and closed promptly.
• Prepare quotes, issue purchase orders, and close invoices as required.
• Provide aftersales support by following up with customers post-service completion for recommendations on services and spare parts.
REQUIRED QUALIFICATIONS
• Diploma or equivalent qualifications in any field (preferably with an engineering or technical focus).
• 2 to 3 years of relevant experience in service coordination.
• Previous experience in the marine and offshore sectors is preferred.
• Proficient in using CRM database systems or similar (e.g., SAP).
• Computer literate with strong MS Office skills, particularly in Word and Excel.
• Ability to thrive in a fast-paced and dynamic work environment.
• Strong communication skills and a collaborative team player.
BENEFITS
i. Flexible and hybrid work arrangements.
ii. Excellent learning opportunities within the organization and across the region.
iii. A dynamic work environment supported by strong teams.