Service Operations Coordinator

1 month ago


Singapur, Singapore RichLand Logistics Full time
Position Overview:

As a vital member of our team at RichLand Logistics, you will be responsible for ensuring smooth daily operations by adhering to established protocols and guidelines.

Key Responsibilities:
  • Carry out daily tasks in alignment with defined processes and standards.
  • Communicate service-related challenges, escalations, or discrepancies to your supervisor.
  • Engage with clients to provide updates on delivery progress.
  • Conduct thorough follow-ups on expedited shipments to ensure customer satisfaction.
  • Guarantee timely and precise reporting of service metrics.
  • Work collaboratively with warehouse and transportation teams to facilitate effective information exchange.
  • Maintain and update shipment statuses within the system.
Qualifications:
  • Possess a minimum of GCE 'O'/'N' Level certification with at least one year of relevant experience.
  • Demonstrate proficiency in Microsoft Office applications.
  • Exhibit strong interpersonal, coordination, and organizational abilities.
  • Maintain a positive attitude and possess effective problem-solving skills.
  • Be meticulous and detail-oriented in all tasks.
Work Environment:

This position is based in a dynamic and collaborative environment that values teamwork and efficiency.



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