Customer Service Operations Coordinator
4 weeks ago
About the Role
This critical role supports the back-end operations of the Customer Service team in Singapore, reporting to the Customer Service Manager.
Main responsibilities:
- Coordinate with various parties to check customer query statuses, investigate, and provide solutions to enable the CS team to deliver a high-quality customer experience.
- Process invoices to vendors/suppliers and handle customer returns and refunds.
- Collaborate closely with Engineers to ensure seamless coordination and resolution of customer issues.
- Maintain accurate management of parts usage and inventory, providing real-time feedback on any service delays.
- Prepare and submit daily/weekly reports detailing products and customers serviced.
- Handle ad-hoc queries as required.
About You
Skills/Experience:
- 2+ years of experience in a Customer Service administrative role, preferably within a B2C retail environment.
- Intermediate level proficiency in SAP Hana (ideally 105 ERP system), Microsoft Office, Ariba. Also good to have MS Excel, Access, and data management experience.
Competencies:
- Ability to work with speed and coordinate with multiple stakeholders to achieve quick resolutions for customers.
- Independent, able to run CS Operations on your own, but able to work well with wider teams as well.
- High attention to detail.
- Positive approach, keen to learn and drive process improvement.
- High energy, flexible mindset, able to thrive in a fast-paced and changing environment.
- High level of customer service orientation, demonstrating a genuine desire to help or serve others and consistently exceeding their needs and expectations.
Dyson is an equal opportunity employer. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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