Customer Service Coordinator

4 weeks ago


Singapur, Singapore Rentokil Initial Full time

·       Communicate and coordinate service timings and dates between Ops and Sales department across all teams

·       Ensure that schedule is accurately updated on a daily basis

·       Weigh and plan the best possible route for technicians to maximize productivity

·       Coordinate and support the arrangement for all service visits

·       To identify, feedback and rectify any clashes on time promptly

·       Monitor the daily service done and escalate the scheduling issues to supervisor and line managers

·       To retrieve requests by clients and/or remarks by the technicians recorded during the visit and convey to the relevant department

·       To raise credit and debit note request when required with approval.

·       To facilitate technicians’ work by housekeeping system’s data such as location sequence and special instructions.

·       Handling inbound call from and outbound call to clients when necessary.

·       Other administrative jobs.

Requirements

·       GCE “O” Level, Diploma in any discipline or higher

·       Familiarity or experience with Customer Service and Administration a must

·       Computer literate, knowledge in Microsoft applications a must

·       Service-oriented and able to work under pressure

·       Ability to coordinate and plan routes is a must

Benefits

  • 5 day work week (8.30am to 5.45pm)
  • Work Location: 16 Jalan Mesin (Closest MRT: Tai Seng)
  • Training provided
  • 16 days of annual leave
  • AWS
  • Medical and Dental benefits, along with insurance coverage to our employees


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