Customer Services Representative

1 month ago


Singapur, Singapore SMARTT PRECISION MFG PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing product/service information.
  • Collaborate closely with the Sales and Marketing teams to understand customer needs and ensure alignment of services with customer expectations.
  • Manage order processing, including order entry, tracking, and coordinating shipments to meet customer requirements.
  • Handle customer complaints or issues promptly and efficiently, striving for swift resolution. Maintain accurate records of customer interactions, transactions, and communications for future reference.
  • Assist in preparing quotes, proposals, and sales contracts in coordination with the Sales team.
  • Collect and analyze customer feedback to identify trends, areas for improvement, and contribute to product/service development initiatives.
  • Provide periodic reports on customer inquiries, issues, and feedback to management.
  • Assist with ad-hoc assignments as assigned by direct superiors.


Requirements:

  • Certificates/Diploma/Degree in Business Administration, Marketing, or a related field.
  • Min 1 year of experience in customer service, preferably within the Semiconductor Manufacturing industry or a technical field.
  • Proficient in CRM software and other relevant tools for managing customer interactions.
  • Good communication and interpersonal skills, with the ability to effectively engage with diverse customers.
  • Strong problem-solving abilities and a customer-centric approach to handling inquiries and issues.
  • Detail-oriented with the capacity to multitask and prioritize in a fast-paced environment.
  • Knowledge of semiconductor products, manufacturing processes, or technical background.
  • Experience in sales support or working closely with marketing teams.
  • Familiarity with international customer service practices and multilingual abilities.
  • Team player with positive working attitude.
  • Comfortable work in Changi North Crescent.

Tell employers what skills you have

CRM
Microsoft Office
Microsoft Excel
Customer Support
Interpersonal Skills
Manufacturing Processes
Administration
Multilingual
Customer Satisfaction
Team Player
Customer Service
Pricing
Manufacturing
Shipping
Call Center

  • Singapur, Singapore Cummins Inc. Full time

    DescriptionCustomer Service RepresentativeWe value your freedom to pursue your interests while contributing meaningfully to our diverse team. That's the essence of #LifeAtCummins.We are seeking a skilled Customer Service Representative to join us in Tuas South, Singapore. Initially, this role will require you to be onsite for 6 months, with the possibility...


  • Singapur, Singapore Hilti Group Full time

    What's the role? We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative. Our people come from different backgrounds with a shared dedication to high performance and consistent results. As a Customer Service Representative, you are the point of contact for our...


  • Singapur, Singapore Cummins Inc. Full time

    Description Customer Service Representative We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented Customer Service Representative to join our team in Tuas South, Singapore . This will be ...


  • Singapur, Singapore Allianz Insurance Singapore Pte. Ltd Full time

    Entity: Allianz Insurance Singapore This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving...


  • Singapur, Singapore Siemens Energy Full time

    Customer Service Representative About the Role Location Singapore Central Singapore Singapore Company Siemens Energy Pte Ltd Organization Gas Services Business Unit Distributed Full / Part time Full-time Experience Level Early Professional A Snapshot of Your Day Responsible for the professional management of a customer accounts portfolio. The...


  • Singapur, Singapore Siemens Energy Full time

    Customer Service Representative About the Role Location Singapore Central Singapore Singapore Company Siemens Energy Pte Ltd Organization Gas Services Business Unit Distributed Full / Part time Full-time Experience Level Early Professional A Snapshot of Your Day Responsible for the professional management of a customer accounts portfolio....


  • Singapur, Singapore Safran Aerosystems Services Full time

    Job Description • Issue quotations, acknowledge customer purchase orders and send invoices • Ensure customers' orders are processed promptly and accurately • Ensure coordination on stock readiness, availability and delivery schedules • Respond customer queries and expedite requests • Ensure delivery and customer requirements are met •...


  • Singapur, Singapore Informa PLC Full time

    Job Description We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager.  Closing Date: Applications will close on Tuesday...


  • Singapur, Singapore fccsingapore Full time

    On behalf of one of its clients, in the Aerospace industry, the French Chamber of Commerce is looking for a Senior Customer Service Representative.Main responsibilities:a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment...


  • Singapur, Singapore Taylor & Francis Full time

    Job Description We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager.  Closing Date: Applications will close on Tuesday...


  • Singapur, Singapore fccsingapore Full time

    Job DescriptionOn behalf of one of its clients, in the Aerospace industry, the French Chamber of Commerce is looking for a Senior Customer Service Representative.Main responsibilities:a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal,...


  • Singapur, Singapore AkzoNobel Full time

    About AkzoNobelSince , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain...


  • Singapur, Singapore Safran Aerosystems Services Full time

    Job Description The Customer Service Manager r is responsible for overseeing the Customer Service Representative Team and ensure timely, accurate order processing and responding. The Manager will manage and track approved customer RFQ, orders and billing, as well as, work closely with the Contracts team and Program Management organization, to address...


  • Singapur, Singapore Raytheon Technologies Full time

    Unspecified Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global...


  • Singapur, Singapore DSM Full time

    Job title: Customer Care Representative Country : Ascent, Singapore An essential point of contact between dsm-firmenich supply locations and local markets in the Region. To facilitate the supply of dsm-firmenich products within a diverse, complex and multi-cultured Asia Pacific Region by being aware of the peculiarities of each individual country,...


  • Singapur, Singapore DSM Full time

    Job title:  Customer Care Representative Country :  Ascent, Singapore An essential point of contact between dsm-firmenich supply locations and local markets in the Region. To facilitate the supply of dsm-firmenich products within a diverse, complex and multi-cultured Asia Pacific Region by being aware of the peculiarities of each individual country,...


  • Singapur, Singapore Snaphunt Full time

    The OfferOpportunity within a company with a solid track record of performanceJoin a market leader within EducationLeadership RoleThe JobYou will be responsible for : Professionally handling inbound messages and emails.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and...


  • Singapur, Singapore Snaphunt Full time

    The OfferOpportunity within a company with a solid track record of performanceJoin a market leader within EducationLeadership RoleThe JobYou will be responsible for : Professionally handling inbound messages and emails.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and...


  • Singapur, Singapore A1 Full time

    Welcome to A1Assignment, your trusted partner in academic excellence. We are a dedicated team of experts committed to providing comprehensive assignment solutions in a wide range of academic fields, including case studies, theses, projects, report writing, essays, and much more. Our mission is to empower students and professionals with the tools they need to...


  • Singapur, Singapore Arise Services Pte. Ltd Full time

    Role Description This is a full-time on-site role for a Sales Administrator & Customer Service position at Arise Services PTE LTD in Singapore. As a Sales Administrator & Customer Service representative, you will be responsible for: • Handling pre and post course registration • Handling paperwork before, during and after a course • Communicate...