Customer Service Representative

2 weeks ago


Singapur, Singapore Cummins Inc. Full time

Description

Customer Service Representative

We value your freedom to pursue your interests while contributing meaningfully to our diverse team. That's the essence of #LifeAtCummins.

We are seeking a skilled Customer Service Representative to join us in Tuas South, Singapore. Initially, this role will require you to be onsite for 6 months, with the possibility of transitioning to a hybrid model based on evaluation.

Key Responsibilities:

  • The Customer Order Management Representative Level III employs analytical methods to optimize supply chain processes, collaborating across functions to ensure efficient order fulfillment.
  • Manage customer accounts throughout the order life cycle, ensuring timely delivery and effective communication with all stakeholders.
  • Act as the main point of contact for customer inquiries, resolving complex issues promptly and accurately.
  • Ensure compliance with export policies and manage documentation to meet regulatory requirements.
  • Liaise between customers and internal teams for quality-related matters, contributing to continuous improvement efforts.
  • Support quality management initiatives and facilitate customer visits at the local facility.
  • Generate and share internal and customer reports, maintaining accurate records of all interactions.
  • Stay updated on Customer Order Management policies, procedures, and quality metrics, driving proactive customer support.
  • Act as a champion for Quality Management Systems, contributing to audits and sharing expertise within the organization.


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