Customer Service Representative
2 weeks ago
Description
Customer Service Representative
We value your freedom to pursue your interests while contributing meaningfully to our diverse team. That's the essence of #LifeAtCummins.
We are seeking a skilled Customer Service Representative to join us in Tuas South, Singapore. Initially, this role will require you to be onsite for 6 months, with the possibility of transitioning to a hybrid model based on evaluation.
Key Responsibilities:
- The Customer Order Management Representative Level III employs analytical methods to optimize supply chain processes, collaborating across functions to ensure efficient order fulfillment.
- Manage customer accounts throughout the order life cycle, ensuring timely delivery and effective communication with all stakeholders.
- Act as the main point of contact for customer inquiries, resolving complex issues promptly and accurately.
- Ensure compliance with export policies and manage documentation to meet regulatory requirements.
- Liaise between customers and internal teams for quality-related matters, contributing to continuous improvement efforts.
- Support quality management initiatives and facilitate customer visits at the local facility.
- Generate and share internal and customer reports, maintaining accurate records of all interactions.
- Stay updated on Customer Order Management policies, procedures, and quality metrics, driving proactive customer support.
- Act as a champion for Quality Management Systems, contributing to audits and sharing expertise within the organization.
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