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Customer Service Representative
2 months ago
Entity: Allianz Insurance Singapore
This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.
Responsibilities:
Capabilities and Qualifications:
Diploma / Degree in any field GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered Minimum 3 years of experience in General, Health and Life Insurances Possess certifications in HI, BCP, PGI, and Comm GI Prior experience in customer service or insurance-related roles is preferred Possess knowledge and understanding of the service to sale model Ability to work independently and collaboratively in a fast-paced environment Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions Excellent customer service phone etiquette Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs Minimum 1 year experience in start-up companies is preferred32220 | Customer Services & Claims | Professional | | Allianz Singapore | Full-Time | Temporary
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
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