![fccsingapore](https://media.trabajo.org/img/noimg.jpg)
Senior Customer Service Representative
1 month ago
Main responsibilities:
a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.
b) Secure good relationship with customers.
c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.
d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.
e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.
f) Reply to customers’ queries and quotations.
g) Review of customer’s sales and repair orders.
h) Process and acknowledged customers’ orders.
i) Issuing Invoice for completed sales and repair orders.
j) Provide shipping details to customers.
k) Handling of warranty claims.
l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.
m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer’s expectations.
n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.
o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.
p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.
q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.
r) Any other duties assigned.
Requirementsa) Degree holder in engineering or business administration with 3-5 years or Diploma/O Level with 5-10 years in a commercial, business or sales & marketing role in the Aerospace industry.
b) Well-versed in ERP software, preferably SAP B1.
c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)
d) Excellent interpersonal and communication skills, able to interact with people of all levels
e) Good commercial knowledge of the aviation industry.
f) A team player- capable of interacting with internal and external (customers) stakeholders
-
Customer Service Representative
2 weeks ago
Singapur, Singapore Cummins Inc. Full timeDescriptionCustomer Service RepresentativeWe value your freedom to pursue your interests while contributing meaningfully to our diverse team. That's the essence of #LifeAtCummins.We are seeking a skilled Customer Service Representative to join us in Tuas South, Singapore. Initially, this role will require you to be onsite for 6 months, with the possibility...
-
Senior Customer Service Representative
1 month ago
Singapur, Singapore fccsingapore Full timeJob DescriptionOn behalf of one of its clients, in the Aerospace industry, the French Chamber of Commerce is looking for a Senior Customer Service Representative.Main responsibilities:a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal,...
-
Customer Service Representative
4 weeks ago
Singapur, Singapore Hilti Group Full timeWhat's the role? We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative. Our people come from different backgrounds with a shared dedication to high performance and consistent results. As a Customer Service Representative, you are the point of contact for our...
-
Customer Service Representative
1 month ago
Singapur, Singapore Cummins Inc. Full timeDescription Customer Service Representative We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. We are looking for a talented Customer Service Representative to join our team in Tuas South, Singapore . This will be ...
-
Customer Service Representative
4 weeks ago
Singapur, Singapore Allianz Insurance Singapore Pte. Ltd Full timeEntity: Allianz Insurance Singapore This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving...
-
Customer Service Representative
2 weeks ago
Singapur, Singapore Siemens Energy Full timeCustomer Service Representative About the Role Location Singapore Central Singapore Singapore Company Siemens Energy Pte Ltd Organization Gas Services Business Unit Distributed Full / Part time Full-time Experience Level Early Professional A Snapshot of Your Day Responsible for the professional management of a customer accounts portfolio. The...
-
Customer Service Representative
3 weeks ago
Singapur, Singapore Siemens Energy Full timeCustomer Service Representative About the Role Location Singapore Central Singapore Singapore Company Siemens Energy Pte Ltd Organization Gas Services Business Unit Distributed Full / Part time Full-time Experience Level Early Professional A Snapshot of Your Day Responsible for the professional management of a customer accounts portfolio....
-
Customer Service Representative
2 weeks ago
Singapur, Singapore Informa PLC Full timeJob Description We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. Closing Date: Applications will close on Tuesday...
-
Customer Service Representative
1 week ago
Singapur, Singapore Taylor & Francis Full timeJob Description We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. Closing Date: Applications will close on Tuesday...
-
Senior Customer Service Representative
1 month ago
Singapur, Singapore Safran Electronics & Defense Full timeJob Description a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders. b) Secure good relationship with customers. c) Ownership of overall customer satisfaction /...
-
Customer Services Representative
1 month ago
Singapur, Singapore SMARTT PRECISION MFG PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing product/service information. Collaborate closely with the Sales and Marketing teams to understand customer needs and ensure alignment of services with customer expectations. Manage order processing, including order...
-
Customer Service Representative
4 weeks ago
Singapur, Singapore AkzoNobel Full timeAbout AkzoNobelSince , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain...
-
Customer Service Representative
1 month ago
Singapur, Singapore Raytheon Technologies Full timeUnspecified Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global...
-
Customer Service Representative
1 month ago
Singapur, Singapore Safran Aerosystems Services Full timeJob Description • Issue quotations, acknowledge customer purchase orders and send invoices • Ensure customers' orders are processed promptly and accurately • Ensure coordination on stock readiness, availability and delivery schedules • Respond customer queries and expedite requests • Ensure delivery and customer requirements are met •...
-
Customer Care Representative
2 weeks ago
Singapur, Singapore DSM Full timeJob title: Customer Care Representative Country : Ascent, Singapore An essential point of contact between dsm-firmenich supply locations and local markets in the Region. To facilitate the supply of dsm-firmenich products within a diverse, complex and multi-cultured Asia Pacific Region by being aware of the peculiarities of each individual country,...
-
Customer Care Representative
4 weeks ago
Singapur, Singapore DSM Full timeJob title: Customer Care Representative Country : Ascent, Singapore An essential point of contact between dsm-firmenich supply locations and local markets in the Region. To facilitate the supply of dsm-firmenich products within a diverse, complex and multi-cultured Asia Pacific Region by being aware of the peculiarities of each individual country,...
-
Customer Service Representative
2 weeks ago
Singapur, Singapore Snaphunt Full timeThe OfferOpportunity within a company with a solid track record of performanceJoin a market leader within EducationLeadership RoleThe JobYou will be responsible for : Professionally handling inbound messages and emails.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and...
-
Customer Service Representative
4 weeks ago
Singapur, Singapore Snaphunt Full timeThe OfferOpportunity within a company with a solid track record of performanceJoin a market leader within EducationLeadership RoleThe JobYou will be responsible for : Professionally handling inbound messages and emails.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various internal teams to ensure prompt and...
-
Customer Service Representative
4 weeks ago
Singapur, Singapore A1 Full timeWelcome to A1Assignment, your trusted partner in academic excellence. We are a dedicated team of experts committed to providing comprehensive assignment solutions in a wide range of academic fields, including case studies, theses, projects, report writing, essays, and much more. Our mission is to empower students and professionals with the tools they need to...
-
Front Line Associate
4 weeks ago
Singapur, Singapore Western Union Full timeCustomer Service Representative (Part-time) – Singapore Are you looking for a part-time role that takes your customer service skills to a whole new level? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Customer Service Representative (Part-time). Motivated by our...