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Customer Services Representative

4 months ago

Singapur, Singapore SMARTT PRECISION MFG PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing product/service information.
  • Collaborate closely with the Sales and Marketing teams to understand customer needs and ensure alignment of services with customer expectations.
  • Manage order processing, including order entry, tracking, and coordinating shipments to meet customer requirements.
  • Handle customer complaints or issues promptly and efficiently, striving for swift resolution. Maintain accurate records of customer interactions, transactions, and communications for future reference.
  • Assist in preparing quotes, proposals, and sales contracts in coordination with the Sales team.
  • Collect and analyze customer feedback to identify trends, areas for improvement, and contribute to product/service development initiatives.
  • Provide periodic reports on customer inquiries, issues, and feedback to management.
  • Assist with ad-hoc assignments as assigned by direct superiors.


Requirements:

  • Certificates/Diploma/Degree in Business Administration, Marketing, or a related field.
  • Min 1 year of experience in customer service, preferably within the Semiconductor Manufacturing industry or a technical field.
  • Proficient in CRM software and other relevant tools for managing customer interactions.
  • Good communication and interpersonal skills, with the ability to effectively engage with diverse customers.
  • Strong problem-solving abilities and a customer-centric approach to handling inquiries and issues.
  • Detail-oriented with the capacity to multitask and prioritize in a fast-paced environment.
  • Knowledge of semiconductor products, manufacturing processes, or technical background.
  • Experience in sales support or working closely with marketing teams.
  • Familiarity with international customer service practices and multilingual abilities.
  • Team player with positive working attitude.
  • Comfortable work in Changi North Crescent.

Tell employers what skills you have

CRM
Microsoft Office
Microsoft Excel
Customer Support
Interpersonal Skills
Manufacturing Processes
Administration
Multilingual
Customer Satisfaction
Team Player
Customer Service
Pricing
Manufacturing
Shipping
Call Center