Customer Support Coordinator

2 weeks ago


Singapur, Singapore Wärtsilä Full time

Customer Support Coordinator

About the position
As a Customer Support Coordinator, you will:

  • Answer, identify and prioritize incoming support requests based on service levels and request urgency.
  • Schedule Field Support Attendances and ensure resource availability.
  • Provide service quotations to Customers according to job requirements.
  • Prepare Field Support Engineers (T4) and Service Partners for tasks.
  • Monitor service progress from start to finish and update status in Customer Support system.
  • Verify completion of service support provided.
  • Invoice Customers based on initial quotations and service outcomes.
  • Promote After Sales business in collaboration with the After Sales Team.
  • Maintain knowledge of company products and Quality Management System requirements.

To excel in this role, we look for candidates with:

  • Commercial vocational diploma with professional experience.
  • Ability to work independently.
  • Effective time management skills.
  • Continuous Improvement Mindset.
  • Fluency in English & Chinese for client and agent communication.

Contact & next steps
Submit your application through our Careers portal before the deadline. No email applications will be considered. You will receive a confirmation email after submission.

Contact for questions (only for direct job applicants):

Hyun Joo Kim
Talent Acquisition Partner

Last application date: 16/05/2024

At Wärtsilä, diversity, inclusion, and equal employment opportunities are valued. We believe in embracing differences, allowing everyone to succeed based on their abilities and merits.

This is Wärtsilä



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