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Customer Support Coordinator
2 weeks ago
Customer Support Coordinator
About the position
As a Customer Support Coordinator, you will:
- Answer, identify and prioritize incoming support requests based on service levels and request urgency.
- Schedule Field Support Attendances and ensure resource availability.
- Provide service quotations to Customers according to job requirements.
- Prepare Field Support Engineers (T4) and Service Partners for tasks.
- Monitor service progress from start to finish and update status in Customer Support system.
- Verify completion of service support provided.
- Invoice Customers based on initial quotations and service outcomes.
- Promote After Sales business in collaboration with the After Sales Team.
- Maintain knowledge of company products and Quality Management System requirements.
To excel in this role, we look for candidates with:
- Commercial vocational diploma with professional experience.
- Ability to work independently.
- Effective time management skills.
- Continuous Improvement Mindset.
- Fluency in English & Chinese for client and agent communication.
Contact & next steps
Submit your application through our Careers portal before the deadline. No email applications will be considered. You will receive a confirmation email after submission.
Contact for questions (only for direct job applicants):
Hyun Joo Kim
Talent Acquisition Partner
Last application date: 16/05/2024
At Wärtsilä, diversity, inclusion, and equal employment opportunities are valued. We believe in embracing differences, allowing everyone to succeed based on their abilities and merits.
This is Wärtsilä
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