Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG
Found in: Talent SG C2 - 1 week ago
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description: Ensure and monitor daily jobs dispatch to the drivers Manage daily pickup allocations to drivers Processing orders, requests & resolving problem shipments Liaising with internal stakeholders on seller/buyer issues Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service Respond & follow up with customer enquiries for any missing/late deliveries Able to answer enquiries and tickets within the timeline Checking the proof of delivery according to the SOP Create Reporting and insights for Operational Excellence Team Assist the Operational Return Team with ad hoc duties Requirements: Minimum 3 years of customer service support Experienced with MS Office skills Patient and skillful in conflict resolution Possesses high responsibility, disciplined and detail oriented Good interpersonal and communication skills Preferably a background in supporting delivery related enquiries-
Strategy and Operations Data Analytics Intern
Found in: Talent SG C2 - 3 weeks ago
Singapur, Singapore Shopee Full timeStrategy and Operations Data Analytics Intern - Shopee Xpress Last Mile, Regional Operations (Fall 2023) DepartmentOperationsLevelInternshipLocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team...
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Workforce Coordinator
Found in: Talent SG C2 - 3 weeks ago
Singapur, Singapore Shopee Full timeWorkforce Coordinator - Operations, Shopee DepartmentOperationsLevelExperienced (Individual Contributor)LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and...
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Workforce Planning and Budget Management
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Shopee Full timeWorkforce Planning and Budget Management - PMO - Customer Service, Shopee DepartmentOperationsLevelExperienced (Individual Contributor)LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the...
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Fraud Investigation Team Lead
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Shopee Full timeFraud Investigation Team Lead - Operations, Shopee DepartmentOperationsLevelExperienced (Individual Contributor)LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses...
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User Behavior Project Management
Found in: Talent SG C2 - 3 weeks ago
Singapur, Singapore Shopee Full timeUser Behavior Project Management - Operations, Shopee DepartmentOperationsLevelExperienced (Individual Contributor)LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team...
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Warehouse Supervisor
Found in: Talent SG C2 - 3 weeks ago
Singapur, Singapore Shopee Full timeWarehouse Supervisor - Operations, Shopee DepartmentOperationsLevelExperienced (Team Lead)LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors...
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Regional Business Product Manager
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Shopee Full timeRegional Business Product Manager - SBS (Serviced by Shopee) DepartmentProduct ManagementLevelExperienced (Individual Contributor)LocationSingapore The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to...
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Business Executive
Found in: Talent SG C2 - 4 days ago
Singapur, Singapore Shopee Full timeBusiness Executive - Shopee International Platform (Operations) DepartmentCross Border eCommerceLevelExperienced (Individual Contributor)LocationSingapore The Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide...
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Cost Control Intern
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Shopee Full timeCost Control Intern - Warehouse Shopee (Logos, Bekasi) DepartmentOperationsLevelInternshipLocationIndonesia - Bekasi The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs...
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Customer Operations Quality Assurance
Found in: Talent SG C2 - 2 days ago
Singapur, Singapore Shopee Full timeCustomer Operations Quality Assurance - Operations (Solo, Contract-Based) Department Operations LevelEntry LevelLocationIndonesia - Solo The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and...
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Senior Project Management
Found in: Talent SG C2 - 3 weeks ago
Singapur, Singapore Shopee Full timeSenior Project Management - Seller Experience, Shopee DepartmentOperationsLevelExperienced (Individual Contributor)LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team...
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L1 Chat Supervisor
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Shopee Full timeL1 Chat Supervisor - Customer Operations (Solo) DepartmentOperationsLevelExperienced (Team Lead)LocationIndonesia - Solo The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational...
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Farming - Business Development, ShopeeFood (Location: Da Nang)
Found in: Talent SG C2 - 3 weeks ago
Singapur, Singapore Shopee Full timeFarming - Business Development, ShopeeFood (Location: Da Nang) DepartmentBusiness Development and PartnershipsLevelExperienced (Individual Contributor)LocationVietnam - Ho Chi Minh City The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the...
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Operations Business Analyst Intern
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Shopee Full timeOperations Business Analyst Intern - Return and Refund, Regional Operations (Spring & Summer 2024) DepartmentOperationsLevelInternshipLocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team...
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Administrator, SPX Express
Found in: Talent SG C2 - 3 weeks ago
Singapur, Singapore Shopee Full timeAdministrator, SPX Express DepartmentOperationsLevelExperienced (Individual Contributor)LocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the...
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Real Time Floor Monitoring
Found in: Talent SG C2 - 2 weeks ago
Singapur, Singapore Shopee Full timeReal Time Floor Monitoring (Solo, Contract-based) DepartmentOperationsLevelExperienced (Individual Contributor)LocationIndonesia - Solo The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors...
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Data Analyst
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Shopee Full timeData Analyst - Business Intelligence, Regional Operations DepartmentOperationsLevelExperienced (Individual Contributor)LocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and...
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Area Operations Manager
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Shopee Full timeArea Operations Manager - Operations, SPX Express (HCMC) Department Operations LevelExperienced (Team Lead)LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and...
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Regional Logistics Network Manager, Regional Logistics
Found in: Talent SG C2 - 3 weeks ago
Singapur, Singapore Shopee Full timeRegional Logistics Network Manager, Regional Logistics DepartmentOperationsLevelExperienced (Team Lead)LocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational...
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Fraud Data Analyst Intern
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Shopee Full timeFraud Data Analyst Intern - Trust and Safety, Regional Operations (Summer 2024) DepartmentOperationsLevelInternshipLocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors...