Fraud Investigation Team Lead

3 weeks ago


Singapur, Singapore Shopee Full time
Fraud Investigation Team Lead - Operations, Shopee DepartmentOperationsLevelExperienced (Individual Contributor)LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description: Manage daily operation of user verification, and ensure all agents performance reach the targets of productivity, accuracy to detect real-time abusive/fraudulent behaviors. Provide new insights of users behaviors to contribute on process and SOP development Be responsible for coordinating with supervising departments for detect & prevent irregular transactions, fraudsters. Be responsible for issues or incidents related to users investigation. Assist manager in other tasks assigned Requirements: 2+ years of experience in tech/or e-commerce companies Result-oriented, self-driven, positive attitude and team player striving for team success Critical thinking, problem solving, good at leadership, data analysis Proficiency in English both written and verbal communication, good at MS packages (Excel, PowerPoint) Bachelors degree

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