Customer Support Engineer
2 weeks ago
ABOUT THE JOB
We are looking for a Customer Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/software support and resolve any other technical issues that may arise. The ideal candidate will be passionate about working with customers and providing exceptional customer service.
PRIMARY DUTIES AND RESPONSIBILITIES
Respond to product-related customer issues and contact customers to triage problems. Provide remote product support for OneStream customers and troubleshoot product configuration issues. Research, resolve and respond to complex issues across the application product lines and product boundaries ensuring policy compliance. Collaborate with other teams to help solve support problems, training problems, and other issues that may arise. Submit software bugs to development teams. Update and maintain technical knowledge base articles. Ensure all interactions with OneStream customers are positive and handled with a high sense of urgency. Lead by example and encourage information sharing, team-based resolution activity, cross-training and putting an emphasis on resolving cases as quickly and effectively as possible. Assist in developing innovative solutions and building strong relationships with customers.QUALITIES OF A SUCCESSFUL CANDIDATE
REQUIRED EDUCATION AND EXPERIENCE
College diploma or bachelor's degree in a technology or finance-related field (or equivalent work experience). 2+ years Software Application troubleshooting experience.AND
Experience supporting customers in a Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, Microsoft Azure or other Cloud Hosting). Understand the monitoring of customer environments through Azure alerts and other SIEM solutions.OR
Prior experience of supporting, using, or managing support for financial/CPM applications.PREFERRED EDUCATION AND EXPERIENCE
Experience solving financial-driven support issues. Prior experience and/or certification with any of the following products: OneStream Oracle Hyperion HFM, FDM, Planning, Essbase Blackline SAP Outlooksoft BPC SAP BOFC (Cartesis) IBM Cognos or other EPM solutions. Other proprietary software, especially financial related. Experience with PowerShell, or Visual Basic. Any object-oriented programing. Microsoft Certifications (Windows , SQL Server ,Azure, Office-Excel). Mandarin and/or Japanese language skills.TRAVEL
Regular travel is not expected for this position; however, travel may arise as necessary.PERSONAL ATTRIBUTES
Technical capacity Problem Solving/Analysis Organizational Skills Customer/Client Focus Decision Making Initiative Strong communication skills Legally authorized to work for any company in the country where this position is located without sponsorshipWHO WE ARE
OneStream is an independent software company backed by private equity investors. OneStream provides an intelligent finance platform built to enable confident decision-making and maximize business impact.
OneStream unleashes organizational value by unifying data management, financial close and consolidation, planning, reporting, analytics, and machine learning. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. All in a single, modern CPM platform designed to continually evolve and scale with your organization. To learn more visit .
WHY JOIN THE ONESTREAM TEAM
Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry specific) Strong culture and camaraderie Multiple training opportunities-
Customer and Technical Support Engineer
2 months ago
Singapur, Singapore Thales Aerospace Communications Full timeCustomer and Technical Support Engineer (APAC) at Thales Aerospace Communications | softgarden View job here Customer and Technical Support Engineer (APAC) Full Time Singapour Hybrid ...
-
Customer and Technical Support Engineer
4 weeks ago
Singapur, Singapore Thales Aerospace Communications Full timeCustomer and Technical Support Engineer (APAC) at Thales Aerospace Communications | softgarden View job here Customer and Technical Support Engineer (APAC) Full Time Singapour Hybrid ...
-
Technical Support Customer Lead Engineer
2 months ago
Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Technical Support Customer Lead Engineer
4 weeks ago
Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Customer Support Engineer
2 months ago
Singapur, Singapore Red Bud Regional Hospital Full timeABOUT THE JOB We are looking for a Customer Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/software support and resolve any other technical issues that may arise. The ideal candidate will be passionate about working with customers and...
-
Customer Support Engineer
4 weeks ago
Singapur, Singapore Red Bud Regional Hospital Full timeABOUT THE JOB We are looking for a Customer Support Engineer to join our Customer Support team. This individual will be responsible for working with our external customers to provide them with overall product/software support and resolve any other technical issues that may arise. The ideal candidate will be passionate about working with customers and...
-
Customer Support Engineer
1 month ago
Singapur, Singapore 2070 K-T Italy S.R.L. Full timeDescription We are looking for a Customer Support Engineer to support our customers with current and future installed tools at the customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed. YOUR MAJOR RESPONSIBILITIES: Successful applicants will be formally trained at one of...
-
Customer Support Engineer
1 month ago
Singapur, Singapore 2070 K-T Italy S.R.L. Full timeDescription We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed. YOUR MAJOR RESPONSIBILITIES: Successful applicants will be formally trained at one of our...
-
Customer Support Engineer
4 weeks ago
Singapur, Singapore 2070 K-T Italy S.R.L. Full timeDescription We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed. YOUR MAJOR RESPONSIBILITIES: Successful applicants will be formally trained at one of our...
-
Customer Support Engineer
4 weeks ago
Singapur, Singapore 2070 K-T Italy S.R.L. Full timeDescription We are looking for a Customer Support Engineer to support our customers with current and future installed tools at the customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed. YOUR MAJOR RESPONSIBILITIES: Successful applicants will be formally trained at one of...
-
Applications and Customer Support Engineer
2 months ago
Singapur, Singapore Universal-Robots Full timeOrganization & Role Provide high quality of technical support and development to our partners. Reporting directly to our Regional Technical Manager, you will be working very closely and responsible for supporting Universal Robots sales representatives, partners, and customers in South East Asia and Oceania. Responsibilities Educate...
-
Applications and Customer Support Engineer
4 weeks ago
Singapur, Singapore Universal-Robots Full timeOrganization & Role Provide high quality of technical support and development to our partners. Reporting directly to our Regional Technical Manager, you will be working very closely and responsible for supporting Universal Robots sales representatives, partners, and customers in South East Asia and Oceania. Responsibilities Educate...
-
Customer Support Engineer
1 month ago
Singapur, Singapore 2060 K-T SARL France Full timeDescription We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed. YOUR MAJOR RESPONSIBILITIES: Successful applicants will be formally trained at one of our...
-
Customer Support Engineer
4 weeks ago
Singapur, Singapore 2060 K-T SARL France Full timeDescription We are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed. YOUR MAJOR RESPONSIBILITIES: Successful applicants will be formally trained at one of our...
-
Customer Support Engineer – Rental
2 weeks ago
Singapur, Singapore Kongsberg Maritime Full timeThere has never been a more exciting time to work in Kongsberg Discovery than right now. You will be joining the organisation at a time when digital innovation is key to the success of the company, and we want people to help us shape this journey.The role carries the responsibility of mobilization, pre and post inspection, coordination, repair and...
-
Customer Support Coordinator
2 weeks ago
Singapur, Singapore Wärtsilä Full timeCustomer Support Coordinator About the positionAs a Customer Support Coordinator, you will: Answer, identify and prioritize incoming support requests based on service levels and request urgency. Schedule Field Support Attendances and ensure resource availability. Provide service quotations to Customers according to job requirements. Prepare Field Support...
-
Sales Director
2 weeks ago
Singapur, Singapore Support Revolution Full timeSelect how often (in days) to receive an alert: Create Alert Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the fastest growing company among the Silicon Valley Top 50 technology firms. Our...
-
Sales Director
2 weeks ago
Singapur, Singapore Support Revolution Full timeSelect how often (in days) to receive an alert: Create Alert Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the fastest growing company among the Silicon Valley Top 50 technology firms. Our...
-
Sales Director
2 weeks ago
Singapur, Singapore Support Revolution Full timeSelect how often (in days) to receive an alert: Create Alert Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the fastest growing company among the Silicon Valley Top 50 technology firms. Our...
-
Customer Support Director
2 weeks ago
Singapur, Singapore airbus Full timeJob Description: Job ObjectivesThe role of the Airline CSD is to collate and internally drive Airbus' Airline support and service strategy to ensure an aligned approach, and to assist other Business Units to achieve their objectives, whilst satisfying the Airline.In-line with the Global Account Management (GAM) concept, the Airline CSD leads the In-Service...
