Customer Support Engineer

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

Organization & Role Provide high quality of technical support and development to our partners. Reporting directly to our Regional Technical Manager, you will be working very closely and responsible for supporting Universal Robots sales representatives, partners, and customers in South East Asia and Oceania. Responsibilities Educate...

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow...

Customer Support Coordinator About the position As a Customer Support Coordinator, you will: Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request Schedule and arrange Field Support Attendances and ensure availability of appropriate...

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

Roles & ResponsibilitiesOur client is looking for a IT Helpdesk Support Engineer. You will provide day-to-day technical support to end users. 5 years or more IT helpdesk / desktop support experience Troubleshoot and resolve end user application issues Maintain and monitor office network infrastructure IT security and antivirus tools First level...

Job DescriptionJOB SUMMARY:You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.RESPONSIBILITIES:1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.2. Perform installations,...

Job Description: Job ObjectivesCustomer satisfaction is key to develop customer relations and Airbus services, it is also one of the pillars of Airbus’ strategy. The Airbus Regional Head of Customer Support (RHoCS) plays a key role to:Lead the team of Customer Support Directors (CSDs) and Regional Field Service (FS) teams; Develop personal relations with...

Job Description Customer Support Responsibilities: - Actively participate in the customer support plan for Group and partner OEMs in the Asia Pacific region. - Analyze product reliability and In-Service Experience, providing timely feedback to OEMs through reliability reports and analysis of key metrics. - Thoroughly investigate and address customer...

Overview Hexagon’s Autonomy & Positioning division is looking for a tech-savvy and personable APAC Team Lead, Core Customer Support to help us drive our business forward by providing 2nd tier support to our customers. In this exciting hands-on position, you will utilize your GNSS+INS expertise to ensure our customers’ success. While part of a...

Key Responsibilities: Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes. Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance. Demonstrates the ability to follow all checklists...

You will be part of our contract logistics team, adding your leadership expertise + skills to the delivery of Customer + Operational Excellence Your Role Your primary objective is to be successful in gaining + retaining customers by offering industry leading solutions. You will be working with internal + external stakeholders while focusing on the following...

JOB RESPONSIBILITIES Reliability Department: Collation followed by data entry of FH/FC data, oil uplifts, delays and defects in a computerized database. ​Broadcasts of cabin and IFE logs and data entry status. Monthly publications of reliability report and meeting minutes Provide secretarial support during monthly reliability and recurring defect...

Unspecified By joining the Helicopter program team, you will be based in Singapore and functionally report to the Customer Engineering Manager of Helicopter programs in Longueuil, Quebec (Canada). Our mission is to engage, empower, and inspire our team to deliver a superior Employee and Customer Experience, to develop innovative solutions, and to...

Who we are: Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and...

Job DescriptionThe successful candidate will join the Material Management Department in SIA Engineering Division. Key Responsibilities Support Daily Material Management Department (MMD) ops meeting with various MMD sections such as purchasing, repair, etc Identify critical spares that will result in work stoppage and/AOG and to work with relevant sections in...

Product Support Engineer, CBS Singapore What is the Job all about? Design and quote creative, accurate, timely and relevant customized water pump solutions that meet the customer requirements and expectations in the best possible way. These solutions are required for applications in which a standard product is not capable of delivering the needed...

You will be part of our contract logistics team, adding your leadership expertise + skills to the delivery of Customer + Operational Excellence Your Role Your primary objective is to be successful in gaining + retaining customers by offering industry leading solutions. You will be working with internal + external stakeholders while focusing on the...

Job DescriptionThis position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.Perform End User Support – Client ManagementPerform...

Job DescriptionThe IT Support Engineer I is responsible for providing local and remote technical services to Dynatrace employees worldwide through a variety of media including support portals, email, chat and videoconferencing. The role requires strong technical analysis and problem-solving skills and operates autonomously to implement proactive customer...