Customer Support Coordinator

2 weeks ago


Singapur, Singapore Wärtsilä Full time

Customer Support Coordinator

About the position
As a Customer Support Coordinator, you will:

Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts) Provide service quotation to Customers based upon the job requirements. Prepare Field Support Engineers(T4) and Service Partner for the job. Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP. Verify completion of service support delivered. Invoice Customers as per initial quotation and based on service outcome Promote After Sales business (Service Agreements, Spare Parts etc.) in close cooperation with the After Sales Team. Maintain competent understanding of actual and new company’s products, their functions, and alternatives. Review the Quality Management System requirements and ensure operations is in compliance.

To be successful in this role, we expect you to have/be:

Commercial vocational diploma with corresponding professional experience
(The position is suitable for a recently graduated candidate or a person with one- or two-years’ experience) Able to work independently. Effective time management skills Continuous Improvement Mindset Fluent in English & Chinese. This role requires liaising with the clients, local agents speaking in English and Chinese.

Contact & next steps  
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email:

Last application date: 16/05/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä



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