Product Support Engineer

Found in: Talent SG C2 - 3 weeks ago


Singapur, Singapore Safran Electronics & Defense Full time

Job Description

Customer Support Responsibilities:

- Actively participate in the customer support plan for Group and partner OEMs in the Asia Pacific region.
- Analyze product reliability and In-Service Experience, providing timely feedback to OEMs through reliability reports and analysis of key metrics.
- Thoroughly investigate and address customer technical complaints related to civil aircraft components and liaise with workshops for interpretation and updates.
- Act as the interface between OEMs and Asia-Pacific Airlines, managing technical disputes, following up on technical improvements, and handling emergency situations.
- Manage customer and supplier relations across the region, supporting Entry Into Service for new programs.
- Supervise fleet upgrade and retrofit campaigns, reviews of Service Information Letters (SIL), and implement systems or component modifications following Service Bulletins (SB).
- Develop end-user documentation and training materials; conduct training sessions for in-house teams and external customers.

Repair Operations Responsibilities:

- Lead repair workshops and customer support operations for SAFRAN Group and partner OEMs in Asia-Pacific.
- Support a team to ensure short Shop Processing Time and monitor Key Performance Indicators, reporting to selected OEMs.
- Attend Technical Review meetings and support existing repair capabilities, solving issues promptly.
- Assist the Lead for Bench Maintenance on the workshop level and perform/supervise level 3 Corrective Maintenance when needed.
- Implement Predictive Maintenance, assist in sourcing for materials, and establish calibration requirements.
- Proactively initiate creative solutions to maintenance issues, implement best practices, LEAN operations, and continuous improvement.
- Conduct investigations, write reports to customers, and ensure optimum communication between all stakeholders.
- Report to management, flowing down relevant and timely information.

Capabilities Development Responsibilities:

- Lead the development and implementation of Group and partner OEMs' new repair capabilities, including market research and feasibility studies.
- Drive progress, review milestones, report advancements, track investments and expenses, and monitor contractors and suppliers.
- Perform self-assessments, engineering studies, and liaise with QA for airworthiness application and repair capability integration.
- Review Testability, perform Shop validation, and act as the Project Manager for the assigned project.
- Handle Requests For Information or Quotation for technical/commercial proposals.
- Ensure SEDSA contract terms & conditions are understood & satisfied and manage SAFRAN OEMs Support investment.
- Develop relationships across multiple organizations, safeguarding the interests of SAFRAN ELECTRONICS & DEFENCE SERVICES ASIA and partner OEMs.

Complementary Description

Health, Safety & Environment
• Comply with all health, safety and environment (HSE) regulations as prescribed by law and company's policies.
• Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

Continuous Improvement and Innovation
• Lead by example the Continuous Improvement and Innovation initiatives in the company.
• Implement innovations
• Pilot Company Lean and Improvement projects. Review progress, deliverables and gains for key innovations
• Be a driving force in the Participative Innovation, ONE SAFRAN and Green Belts Improvement
• Spearhead the QRQC, SQCDPI, 5S, Root Cause Analysis, ONE SAFRAN methodologies to be best in class.

Job Requirements

Experience and Qualifications:

a) Degree in Mechanical/Electrical/Aeronautical Engineering
b) At least 5 years of Aviation Engineering experience, Technical Support Aircraft Maintenance and Repair
Operations, in OEM or MRO environment
c) Proficient in product support and trouble shooting procedures
d) Hands-on experience on design and wiring of electronics test fixtures
e) Experience in OEM technical support, or related MRO operations/engineering
f) Must be familiar with technical support environment, processes, and manuals used for aircraft maintenance. Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous

g) Serviced-oriented with hands-on experience of customer support.
h) Effective Project Management and interpersonal skills
i) Experience in calibration requirements and procedures

j) Proficient with Microsoft software applications
k) Working knowledge of the Aviation Airworthiness requirements like Part 145 is advantageous
l) Sound knowledge of quality systems such as ISO9000 and AS9110

m) Excellent attitude, good team player, motivated, driven, committed, reliable. Take ownership of the projects
n) Ability to multi task in a dynamic environment
o) Excellent communications skills. Well versed in written and spoken English
p) Able to think ahead, process data, make decisions and solve problems.


  • Product Support Engineer

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore GRUNDFOS Full time

    Product Support Engineer, CBS Singapore What is the Job all about? Design and quote creative, accurate, timely and relevant customized water pump solutions that meet the customer requirements and expectations in the best possible way. These solutions are required for applications in which a standard product is not capable of delivering the needed...

  • Technical Product Support Engineer

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Applied Materials Full time

    This role will provide all aspects of escalations technical support for Applied Materials CMP installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product focused personnel who are diagnosing, troubleshooting, repairing, and...

  • It Production Support Engineer

    Found in: Talent SG C2 - 3 weeks ago


    Singapur, Singapore Nityo Infotech Full time

    Job ObjectivesThe specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure...

  • Production Support Engineer

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Nityo Infotech Full time

    Key Responsibilities•Deliver a 1st class Production Support service to UOB’s Channel’s stakeholders •Responsible for availability, incident, problem and capacity management for the applications in scope •Response and resolve incidents, problem and user queries through proper analysis •Manage communication for Incidents (SLA breaches, Application...

  • Production Support Engineer

    Found in: Talent SG C2 - 3 weeks ago


    Singapur, Singapore Nityo Infotech Full time

    Key Responsibilities •Deliver a 1st class Production Support service to UOB’s Channel’s stakeholders •Responsible for availability, incident, problem and capacity management for the applications in scope •Response and resolve incidents, problem and user queries through proper analysis •Manage communication for Incidents (SLA breaches, Application...

  • Production Support Engineer

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Nityo Infotech Full time

    Key Responsibilities• Deliver a 1st class Production Support service to UOB’s Channel’s stakeholders• Responsible for availability, incident, problem and capacity management for the applications in scope• Response and resolve incidents, problem and user queries through proper analysis • Manage communication for Incidents (SLA breaches,...

  • It Production Support Engineer

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Nityo Infotech Full time

    Core Key Responsibilities•Investigate production issues, respond based on production defect severity SLAs•Manage and respond to users on timely manner.•Log incident ticket for production issues and user queries•Follow up on defect and incident closure and meet incident closure KPI•Make sure system availability as per respective agreed SLA•Ensure...

  • Production Support

    Found in: Talent SG C2 - 3 weeks ago


    Singapur, Singapore Nityo Infotech Full time

    Key Responsibilities•The Support Analyst is responsible for managing the Temenos’ Odyssey Triple A, Edge Connect (RM Workbench) , Client Dashboard and OneStart applications for the Private Bank business•Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries...

  • Production Support Analyst

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore U3 Full time

    Informatica Data Engineer Informatica Data Engineer will work on and supportHadoop to Snowflake Migration project Job Description / Responsibilities: Build data pipelines that migrate data from Hadoop to Snowflake. Work closely with data analysts and business end-users to implement and support data platforms using best-of-breed technology and...

  • Product Design Engineer

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore Molex Full time

    Your Job As a Product Design Engineer specializing in Input Output connectors, your primary focus will be on supporting the development and manufacturing of new products. This will involve collaborating with manufacturing teams to review and provide feedback on the feasibility and plant capability of new concepts. You will also conduct analysis...

  • Product Engineer

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore EDMI Limited Full time

    ResponsibilitiesResponsible for assigned Product from design to end of lifePrepare the NPI schedules and ensure to meet the timelineOversee the progress of the product start from design to New Product Introduction (NPI) and site transfer until production ramp up.Follow up with respective functional dept and teams to clear the road blocks of any issue related...

  • Production Manager

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore ST Engineering Full time

    Title: Production Manager / Senior Production Engineer Job ID: Location: Aero - Airport Rd, SG Description: Purpose of the Job Oversee production and ensure successes of programs. Ensure timely engine delivery at highest productivity, quality and safety levels while interfacing with customers and partners to build strong rapport Key Job...

  • Production Support

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Nityo Infotech Full time

    product support Experience Required 4 - 12 Years Industry Type IT Employment Type Permanent Location Singapore

  • Product Development Engineer

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore ST Engineering Full time

    Title: Product Development Engineer Job ID: Location: ST Engineering Jurong East Bui, SG Description: About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries. The Group uses technology and innovation...

  • Intern, Product

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Bosch Full time

    Job Description Develop a product monitoring solution for reporting the product health and statistics. Develop a access management framework for user and product team ( RBAC, RuBAC, DAC) Good in scripting languages such as PowerShell, Python, or Bash. Capacity to think critically and devise innovative solutions. Good knowledge in cloud computing...

  • Principal Product Engineer

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore MaxLinear Full time

    Responsibilities MaxLinear is seeking an experienced Principal Product Engineer to join our growing team. In this role, you will work closely with Design and Engineering teams in Singapore as well as MaxLinear and supplier teams across the globe. Responsible for ensuring the testability and manufacturability of highly innovative integrated SOC for...

  • Production Engineer

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore Carrier Full time

    About the role This position is for an Engineer who will be assisting Production Manager in achieving Production target, Production quality, Operational cost effectiveness and productivity. Key Responsibilities: As a Production Engineer, you’ll be responsible for: Continuously develop productivity improvement and lower labor input while...

  • Principal Technical Support Engineer

    Found in: Talent SG C2 - 3 weeks ago


    Singapur, Singapore Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • L2 Production Support

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Unison Consulting Pte Ltd Full time

    Support Production system, perform enhancement and develop new changes, etc. Good technical Skills with Unix scripting, Sql, oracle and production support. Knowledge in Java or web technologies, will be preferred. Experience in ITIL processes. Able to interact and coordinate efficiently with other IT Sections and within Core Application Team itself....

  • Senior Product Engineer

    Found in: Talent SG C2 - 18 hours ago


    Singapur, Singapore Flexxon Full time

    At FLEXXON, we foster a culture of innovation, creativity, and inclusivity. You'll have the opportunity to work alongside talented individuals who are passionate about making a difference. We offer a dynamic and supportive work environment that encourages professional growth and recognizes your achievements.If you are excited about the prospect of taking on...