Product Support Engineer

3 weeks ago

Singapur, Singapore GRUNDFOS Full time

Product Support Engineer, CBS

Singapore

What is the Job all about?

Design and quote creative, accurate, timely and relevant customized water pump solutions that meet the customer requirements and expectations in the best possible way. These solutions are required for applications in which a standard product is not capable of delivering the needed results.

This role will be directly reporting to the Regional Head for Operations , and to be based in Singapore.

Your main responsibilities:

Customer Support function

Design and quote customized pump solutions after taking in the requirements from the end customers via the salespersons. Communicate effectively with salespersons from multiple countries to be able to first understand their requirements, and then explain in detail the solution proposed, working together towards something that is both relevant and also achievable. Convey from internal and external customer requests to executable instruction to the factory team To act as a company ambassador to internal and external customers for factory visits & witness testing

Product Support function

Ability to find the best solution to nonlinear problems with multiple alternatives and non-clear paths. Good understanding on hydraulic is expected in order to provide accurate pump designs and solutions, as well as to be able to reconcile the test rig results with the actual installation results obtained in respect to head, flow, efficiency, Net Positive Suction Head (NPSH), etc. Establish the sourcing of components/contractors for the production of customized solutions to pumps or systems as requested by customers Capable of carrying on continuous improvement on the everyday job, so that every time it is done in a more efficient way. To interact professionally with internal and external customers/third party inspectors on pump compliance testing or inspection, working closely with the PT team.

Data Maintenance

To create and maintain Production Master Data of customized products and its sub- components into the SAP system To ensure material classifications are create and maintain correctly in SAP system for locally sourced components/products To create and maintain the Bill of Materials (BOM), Routings and its structure of the FPV products in the SAP system

General

Active involvement and participation in relevant company appointed projects and activities Continuous suggestions and improvements to the total operations and own job areas Any other ad-hoc duties assigned

Your background:

At least 2 years of relevant working experience Degree in Electrical, mechanical or other related Engineering education and experience Ability to find the best to nonlinear problems with multiple alternatives Strong engineering foundations to asses and propose feasible solutions to problems. Good communication abilities to be able to understand requirements and negotiate solutions with customers Possess good initiative and able to work independently to find solutions to the problems on your own Ability to work in multiple projects at the same time, effectively managing the time spent in each one Capable of questioning the status quo to think of better ways to carry out the daily activities and processes

What’s in it for you?

Whether it’s developing skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by .

Development opportunities in an international environment People- and value-focused organization culture Social-, team and sport events Training opportunities

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