Service Operations Coordinator

2 months ago


Singapur, Singapore PALFINGER AG Full time

KEY RESPONSIBILITIES

Technical Assistance

• Provide first-level technical assistance to Service Engineers during service operations, including tasks such as Inspection & Maintenance, Spare Parts & Repair, Refurbishment & Upgrades, and Hook Replacement.

• Adhere to the company's current Strategy, Quality Manual, HSE policy, and relevant laws and regulations.
Service Job Coordination

• Ensure timely execution of work orders based on customer scheduling and necessary flag/class requirements.

• Oversee the deployment of Service Engineers.

• Manage the cost, quality, and timeline of service operations.

• Collaborate with the Spares Department for any spare parts needed for service tasks.

• Validate service reports, claims, overtime, and overseas allowances.
Service Job Financial Management and Month-End Processes

• Prepare service job costings based on overtime sheets and expenses, in line with the Service Agreement as outlined in the Order Confirmation.

• Ensure all customer-related costs are documented, invoiced, and finalized promptly.

• Generate quotes, issue purchase orders, and finalize invoices.

• Provide aftersales support by following up with clients post-service for recommendations on services and spare parts.

REQUIRED QUALIFICATIONS


• Diploma or equivalent qualifications in any field, preferably with an engineering or technical focus.

• 2 to 3 years of relevant experience in service coordination.

• Previous experience in the marine and offshore sectors is preferred.

• Proficient in using CRM database systems or similar (e.g., SAP).

• Computer literate with strong skills in MS Office applications, particularly Word and Excel.

• Capable of thriving in a fast-paced and dynamic work environment.

• Strong communication skills and a collaborative team player.

BENEFITS

i. Flexible and hybrid working arrangements.
ii. Excellent learning opportunities within the organization and across the region.
iii. A dynamic work environment supported by strong teams.



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