Sales Director

1 month ago


Singapur, Singapore Capella Hotels and Resorts Full time

Position Overview
The Sales Director is responsible for driving business growth through proactive sales, marketing, and revenue management strategies. He/she develops and implements action plans to increase sales revenue and enhance customer relationships.

The Role

A. Sales Strategy and Planning

  • Lead the review of client segmentation to strengthen client portfolios and identify sales opportunities.
  • Develop and implement sales strategies to drive revenue growth and improve customer satisfaction.

B. Client Relationship Management

  • Lead decisions on guest and/or customer requests that deviate from signed sales contracts.
  • Manage service recovery for retention of guests and/or customers and future business.

C. Sales Activities and Performance

  • Lead hotel inspections and host key clients to build relationships and drive sales.
  • Manage staff performance to achieve departmental sales targets and conduct negotiations of sales contracts.
  • Conduct a minimum of 20 sales activities per week, including sales calls, entertainment, and site inspections.

D. Finance and Reporting

  • Present sales reports and recommendations for management updates and decision-making.
  • Review sales channel partnerships for sales growth and lead participation in industry events, trade exhibitions, and sales trips for networking and lead generation.

Talent Profile
1. Minimum of 5 years' leisure sales experience working for a luxury hotel.
2. Strong business acumen and ability to lead and train new team members.
3. Good exposure to America and Europe markets.


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