Capella Experience Ambassador
1 month ago
Role Overview
The Capella Culturist serves as a personal ambassador for our esteemed guests, delivering exceptional service and tailored experiences that exceed expectations. With a keen understanding of our hotel's amenities, local culture, and attractions, this role is responsible for curating unforgettable moments for our discerning guests.
Key Responsibilities
- Develop and maintain in-depth knowledge of the hotel's layout, appointments, and services to provide seamless assistance to guests.
- Stay abreast of local events, cultural heritage, and attractions to offer expert recommendations and insider insights to guests.
- Coordinate Capella Moments and Capella Curates activities, ensuring a curated and memorable experience for our guests.
- Engage with guests through pre-arrival calls to collect preferences and tailor services to meet their individual needs.
- Provide exceptional concierge services, including transportation arrangements, airline reservations, and special requests, ensuring a seamless and efficient experience for our guests.
- Document all guest requests, complaints, or problems, and notify designated departments or personnel for prompt resolution.
- Communicate vital guest information to designated departments or personnel, ensuring a seamless and personalized experience for our guests.
Requirements
- Diploma in Hospitality Management or equivalent.
- Minimum 1 year of experience in a front-of-house role at a luxury hotel or resort.
- Knowledge of local attractions, dining options, and activities is preferred.
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