Capella Experience Ambassador

1 month ago


Singapore Capella Singapore Full time

Role Overview

The Capella Culturist serves as a personal ambassador for our esteemed guests, delivering exceptional service and tailored experiences that exceed expectations. With a keen understanding of our hotel's amenities, local culture, and attractions, this role is responsible for curating unforgettable moments for our discerning guests.

Key Responsibilities

  • Develop and maintain in-depth knowledge of the hotel's layout, appointments, and services to provide seamless assistance to guests.
  • Stay abreast of local events, cultural heritage, and attractions to offer expert recommendations and insider insights to guests.
  • Coordinate Capella Moments and Capella Curates activities, ensuring a curated and memorable experience for our guests.
  • Engage with guests through pre-arrival calls to collect preferences and tailor services to meet their individual needs.
  • Provide exceptional concierge services, including transportation arrangements, airline reservations, and special requests, ensuring a seamless and efficient experience for our guests.
  • Document all guest requests, complaints, or problems, and notify designated departments or personnel for prompt resolution.
  • Communicate vital guest information to designated departments or personnel, ensuring a seamless and personalized experience for our guests.

Requirements

  1. Diploma in Hospitality Management or equivalent.
  2. Minimum 1 year of experience in a front-of-house role at a luxury hotel or resort.
  3. Knowledge of local attractions, dining options, and activities is preferred.

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