Luxury Service Ambassador for Exclusive Manor Experiences

6 days ago


Singapore CAPELLA HOTEL, SINGAPORE Full time
Role Overview

The Luxury Service Ambassador plays a pivotal role in providing exceptional personalized service to guests staying in the exclusive manors at Capella Singapore. This involves coordinating arrivals and departures, arranging special requests, and ensuring guest satisfaction.

Responsibilities
  • Coordinate guest check-in/check-out processes, including luggage handling and facilitating smooth transitions
  • Provide tailored assistance and recommendations to guests throughout their stay, encompassing dining reservations, transportation arrangements, and activity bookings
  • Prioritize and fulfill guest needs and preferences, guaranteeing their comfort and satisfaction at all times
  • Maintain open communication with guests before, during, and after their stay to address any requests or concerns
  • Collaborate with housekeeping and maintenance teams to ensure manors are clean, well-maintained, and stocked with amenities
  • Handle special requests and arrangements for guests, including in-manor dining, chef services, and special occasions
  • Ensure compliance with hotel policies and procedures, including safety and security protocols
  • Offer valuable feedback and insights to management to enhance guest experiences and improve service standards
  • Undertake additional responsibilities related to Capella Culturists when manors are not occupied


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