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VisionPLUS 10 Support Specialist

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Singapore beBeeVisionplus Full time $80,000 - $120,000
Job Title: VisionPLUS 10 Support Specialist

Overview:

We are seeking a skilled and detail-oriented VisionPLUS 10 Support Specialist to join our team. The successful candidate will be responsible for monitoring, triaging, and resolving first-level issues across various modules.

  • Key Responsibilities:
  • Monitor application and batch job alerts related to VisionPLUS 10.
  • Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
  • Handle initial triage of incidents and user tickets.
  • Provide quick fixes and workarounds for known issues.
  • Maintain SOP documentation and knowledge base for recurring issues.
  • Escalate unresolved or complex problems to L2/L3 teams.
  • Coordinate with development, infrastructure, and vendor teams.
  • Support monthly release deployments and patching activities.
  • Prepare RCA and incident reports.

Requirements:

To be successful in this role, you will need the following skills and qualifications:

  • Strong problem-solving and analytical skills.
  • Excellent communication and teamwork skills.
  • Familiarity with VisionPLUS 10 and its modules.
  • Ability to work in a fast-paced environment.
  • Basic understanding of software development principles.

What We Offer:

In return for your expertise and dedication, we offer a competitive compensation package and opportunities for professional growth and development.