SMB Account Executive

4 weeks ago

Singapur, Singapore Zendesk Full time
Unlock Growth Opportunities with Zendesk

At Zendesk, we're on a mission to empower exceptional service for every person on the planet. Our innovative products are designed to make human connections a reality.

We're seeking a seasoned SMB Account Executive to drive revenue growth and expand our customer base. As a key member of our sales team, you'll be responsible for acquiring new customers, developing strategies for account expansion, and nurturing relationships to ensure high satisfaction and retention levels.

Key Responsibilities:

  • Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
  • Manage and nurture customer relationships to ensure high satisfaction and retention levels.
  • Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers.
  • Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
  • Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.
  • Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
  • Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
  • Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
  • Collaborate with internal teams to enhance sales strategies and streamline sales execution.

Requirements:

  • BA/BS degree or equivalent experience required.
  • At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Experience in managing and expanding customer relationships at various levels.
  • Strong presentation, negotiation, and deal closing skills.
  • Strong account research, prospecting, and customer outreach skills.
  • An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
  • Knowledge of industry trends and the ability to build relationships with key decision makers.
  • Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
  • Experience creating and leveraging territory plans.
  • Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
  • Ability to speak both English and Mandarin is highly preferred.

Zendesk is committed to creating a fulfilling and inclusive experience for our employees. We offer a hybrid work model that enables us to connect, collaborate, and learn while also providing flexibility to work remotely.

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