Luxury Guest Experience Coordinator

2 weeks ago

Singapore beBeeHospitality Full time $60,000 - $80,000
Job Title: Butler Coordinator

We are seeking a highly skilled and experienced individual to fill the position of Butler Coordinator. As a key member of our team, you will be responsible for providing exceptional service to our guests and ensuring that their stay with us is nothing short of perfect.


  • You will be the first point of contact for guests, answering their calls and responding to their inquiries in a professional and courteous manner.
  • You will be responsible for monitoring message box tasks assigned to the butler team and ensuring that they are completed in a timely manner.
  • You will assist the butlers in preparing private dining condiments, utensils, and trays according to departmental standards.
  • You will be familiar with the names of our in-house guests and greet them by name, adhering to our guest recognition program.
  • You will present food and beverages in a manner that maintains departmental standards and maximizes guest satisfaction.
  • You will enquire about the satisfaction of our guests with their food and beverages, as well as the service provided, and communicate directly with them to ensure their needs are met.
  • You will have thorough knowledge of our menu, drinks list, and wine list, and be able to respond to guest inquiries and up-sell appropriate food and beverage items.
  • You will ensure that guests' expectations are met or exceeded by providing an efficient, friendly, and attentive service.
  • You will know all arrival lists in advance and guest profiles, including companions' preferences as submitted by the butlers.
  • You will curate experiences for our guests, including hotel and city activities, bespoke services, and rituals during their stay, personalized according to their record of preferences.
  • You will follow up with the butlers on guest activities to ensure that service is being delivered well.
  • You will track and monitor services to be performed by other operational departments and ensure that butlers follow through with scheduled requests.

Requirements:

  • A passionate and positive personality with excellent attention to detail who can work under pressure with minimal supervision.
  • Good organizational skills, problem-solving skills, and engagement with guests to anticipate their needs.
  • A commitment to meet and exceed all performance standards.
  • A constant desire to develop own professional skills and abilities.
  • Adherence to standard operating procedures.
  • The ability to work effectively within a multi-cultural workforce.
  • A high level of integrity, promptness, creativity, enthusiasm, dedication, time management, teamwork, flexibility, and support for continuous improvement.
  • Good knowledge of the entire housekeeping operations.
  • Prior knowledge of Opera Property Management System preferred.
  • Curiosity, listening skills, and strong communication skills.
  • Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
Tell employers what skills you have:

  • Listening Skills
  • Microsoft Office
  • Microsoft Excel
  • Property Management
  • Housekeeping
  • Interpersonal Skills
  • Task Completion
  • PowerPoint
  • Attentive
  • Attention to Detail
  • Opera
  • Time Management
  • Wine
  • Communication Skills
  • Excel
  • Team Player
  • IV
  • Customer Service
  • Able To Work Independently
  • Hospitality

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