Luxury Guest Experience Specialist

6 days ago

Singapore beBeeHospitality Full time $40,000 - $60,000
Guest Relations Executive Job Description

We are seeking a skilled Guest Relations Executive to join our team. This role is responsible for providing exceptional guest experiences, welcoming guests upon arrival and departure, and responding to their inquiries and requests.

Key Responsibilities:
  • Welcome guests with a warm smile and efficient check-in process.
  • Handle guest interactions with the highest level of hospitality and professionalism.
  • Assist guests in all inquiries regarding hotel services, hours of operation, key personnel, in-house events, directions, major city attractions, and events.
  • Respond to all guest requests in an accurate and timely manner, both in person and by phone.
  • Resolve guest complaints and find opportunities to recognize and personalize the service experience for all guests.
Requirements:
  • Diploma holder in Hospitality or equivalent qualification.
  • One (1) year of relevant experience within Four Seasons (or a top luxury group).
  • Good organizational skills, ability to prioritize workload and handle pressure.
  • Pleasant disposition with strong interpersonal and communication skills.
  • Knowledge of Opera System would be an added advantage.
  • Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences.
  • Kindly note that due to work visa restrictions, position is open to Singaporeans only.
What We Offer:
  • Career growth opportunities.
  • Unique strong culture.
  • Best-in-industry training.
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
  • Paid holidays/vacation.
  • Dental and medical/life insurance.
  • Employee service awards/Birthday Gift.
  • Annual employee party/social and sporting events.
  • Complimentary meals in dedicated employee restaurant.

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