Help Desk Engineer

2 days ago

Singapore beBeeTechnical Full time $4,500 - $7,500
Job Title: Senior Technical Support Specialist

We are seeking an experienced and skilled IT professional to fill a challenging role in our technical support team.

  • Key Responsibilities:
  • Provide first-line technical support to end-users via phone, email or in person.
  • Diagnose and troubleshoot hardware, software and networking issues.
  • Resolve or escalate issues that cannot be resolved immediately to the appropriate technical team.
  • Install, configure and maintain software applications, operating systems and hardware components.
  • Assist in setting up and maintaining network equipment such as printers, routers and switches.
  • Monitor system performance and ensure the availability of IT resources to users.
  • Maintain and update internal knowledge base, documentation and user manuals.
  • Track and manage service desk tickets ensuring timely resolution and follow-up.
  • Provide training and guidance to users on IT best practices and software usage.
  • Maintain IT asset inventory and assist with hardware procurement.
  • Ensure adherence to security protocols and best practices in IT operations.
  • Assist with software updates, patches and general system maintenance tasks.
Required Skills and Qualifications

The ideal candidate will possess the following skills and qualifications:

  • Bachelor's degree in Computer Science, Information Technology or related field (or equivalent work experience).
  • Proven experience as a Helpdesk Engineer, IT Support Technician or similar role.
  • Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux) and networking protocols (TCP/IP, DNS, DHCP).
  • Familiarity with troubleshooting software applications and diagnosing technical problems.
  • Good communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
  • Ability to prioritize tasks and manage multiple issues simultaneously.
  • Familiarity with service desk software and ticket management systems.
  • Strong attention to detail and problem-solving skills.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

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