Station Operations Manager

7 days ago

Singapore beBeeSkills Full time $3,500 - $4,500

Job Description

The role of an Assistant Station Manager involves overseeing the day-to-day operations of a railway station. This includes ensuring the smooth flow of passengers, managing staff and resources, and maintaining the overall safety and security of the station.

The job requires strong organizational and communication skills, as well as the ability to work effectively in a team environment. The successful candidate will be able to multitask, prioritize tasks, and make sound decisions in high-pressure situations.

Some of the key responsibilities of this role include:

  • Managing station operations, including supervising staff, monitoring passenger flow, and resolving any issues that may arise.
  • Maintaining the cleanliness and safety of the station, including checking CCTV cameras, responding to alarms, and performing regular checks on equipment and facilities.
  • Providing excellent customer service, including assisting passengers with queries, providing directions, and resolving any complaints or concerns.
  • Coordinating with other departments, such as maintenance and engineering, to ensure that all tasks are completed efficiently and effectively.

Required Skills and Qualifications

To be considered for this role, applicants must possess the following skills and qualifications:

  • NITEC/Higher NITEC in Engineering discipline
  • Able to perform 3 rotating shift work based on a duty roster
  • Strong organizational and communication skills
  • Ability to work effectively in a team environment
  • Sound decision-making skills and ability to multitask

Benefits

This role offers a competitive salary package, including benefits such as:

  • Annual leave entitlement
  • Sick leave entitlement
  • Medical benefits
  • Training and development opportunities

Others

In addition to the above, the successful candidate will also have the opportunity to:

  • Work in a dynamic and fast-paced environment
  • Be part of a team that is committed to delivering excellent customer service
  • Contribute to the growth and development of the organization

Customer Service

  • Assist passengers with fare-related and directional enquiries
  • Attend to unwell passengers and render first aid when necessary
  • Ensure passenger safety when commuters travel on escalators and boarding/alighting from train

Platform and Train Operations Duties

  • Monitors CCTV and makes necessary Public Announcements
  • Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.
  • Operates or manned the train so as to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal

CCTV and Concourse Duties

  • Carries out checks on illegally parked or abandoned bicycles or belongings
  • Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in station premise

Administrative Duties

  • Liaise with cleaning personnel for station/toilet cleaning
  • Reports any equipment fault to the Station Manager and files the fault reporting through the Maintenance Management System (MMS)

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