Station Operations Coordinator

2 days ago

Singapore beBeeCustomer Full time $56,000 - $80,800
Job Title: Station Operations Coordinator

The Station Operations Coordinator plays a pivotal role in ensuring the seamless operation of train services and passenger safety at the station. As a key member of the team, you will be responsible for providing exceptional customer service, managing platform and train operations, and carrying out administrative duties.

Key Responsibilities:

  • Providing excellent customer service to passengers, addressing their queries and concerns.
  • Assisting passengers with fare-related and directional enquiries, as well as attending to unwell passengers and rendering first aid when necessary.
  • Ensuring passenger safety during travel on escalators and boarding/alighting from trains.
  • Attending to incidents and alarms at platforms and trains, and carrying out hand signalman duties when required.
  • Assisting in detrainment of passengers when required.
  • Carrying out checks on illegally parked or abandoned bicycles or belongings.
  • Conducting inspections and taking appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flout regulations.
  • Liaising with cleaning personnel for station/toilet cleaning.
  • Reporting equipment faults to the Station Manager and filing fault reports through the Maintenance Management System (MMS).
  • Opening and closing the station according to the timetable, switching station equipment on/off before/after traffic hours.
  • Checking the station area for any passengers before closing the station.
  • Facilitating track access during non-revenue hours and checking for oil spills on station platform tracks after the last Engineering Train has passed the station.
  • Handling all train/station incidents and emergencies.
  • Managing and reporting all incidents and emergency situations relating to staff, passengers, trains, Passenger Service Centre, stations, and crowd control.

Required Skills and Qualifications:

  • Strong communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment.
  • Commitment to providing exceptional customer service.
  • Relevant qualifications such as NITEC/Higher NITEC in an engineering discipline.
  • Ability to perform 3 rotating shift work based on a duty roster.
  • MOM Licences and EA Personnel Registration Number.

Benefits:

This is an exciting opportunity to join our team and make a difference in the lives of our passengers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

Others:

As a member of our team, you will have the opportunity to develop your skills and career in a dynamic and supportive environment.

],

  • Station Operations Coordinator

    2 weeks ago

    Singapore beBeeCooperation Full time $40,000 - $65,000

    Job Title:Station Operations CoordinatorJob Description:The Station Operations Coordinator plays a vital role in ensuring the seamless operation of a railway station. This involves overseeing daily station activities, providing top-notch customer service, and assisting in emergency response situations.Key Responsibilities:Supporting station operations,...

  • Station Operations Coordinator

    4 days ago

    Singapore beBeeCooperation Full time

    Job Title: Station Operations Coordinator Job Description: The Station Operations Coordinator plays a vital role in ensuring the seamless operation of a railway station. This involves overseeing daily station activities, providing top-notch customer service, and assisting in emergency response situations. Key Responsibilities: Supporting station...

  • Station Operations Coordinator

    7 days ago

    Singapore beBeeStation Full time $3,500 - $5,500

    Job OverviewThe Assistant Station Manager plays a pivotal role in ensuring the smooth operation of train stations. Key responsibilities include preparing stations for rail service, conducting security patrols, providing customer service, and managing station equipment and systems.Key ResponsibilitiesCustomer Service Monitors and performs first-level...

  • Station Operations Coordinator

    3 days ago

    Singapore beBeeStationOperations Full time $3,500 - $5,500

    This is a challenging role for an enthusiastic individual who wishes to take up the position of Station Operations Manager in a dynamic and fast-paced train station environment.The ideal candidate will have excellent communication skills, with the ability to interact effectively with passengers and colleagues alike. He/She must be physically fit and able to...

  • Transportation Station Operations Coordinator

    23 hours ago

    Singapore beBeeCustomerService Full time $36,000 - $42,000

    Station Operations Specialist The role of the Station Operations Specialist is to support the daily operations of a busy transportation station. This includes preparing the station for rail service, ensuring safety and security, and providing excellent customer service to commuters. Key Responsibilities:Support the day-to-day operations of the...

  • Station Operations Leader

    7 days ago

    Singapore beBeeOperations Full time $80,000 - $120,000

    Senior Station Operations EngineerOverviewScoot is seeking a highly skilled Senior Station Operations Engineer to join its engineering team. In this role, you will be responsible for managing station operations and restarts, ensuring the availability of manpower, equipment, and facilities.Key Responsibilities:Management of Line Station Operations and...

  • Station Operations Supervisor

    2 days ago

    Singapore beBeeStationOperations Full time $60,000 - $80,000

    Job OverviewThe role of Station Operations Supervisor involves overseeing the smooth operation of a busy transportation hub, prioritizing customer satisfaction while ensuring a safe and secure environment.Main ResponsibilitiesCoordinate station opening and closing procedures in accordance with the service schedule.Maintain high standards of safety and...

  • Railway Station Operations Manager

    4 days ago

    Singapore beBeeCustomer Full time $4,000 - $6,000

    Station Operations CoordinatorThe Station Operations Coordinator plays a pivotal role in ensuring the seamless operation of a railway station.Key Responsibilities:Supporting station operations, including preparing the station for rail service, maintaining safety and security, and handling ticketing services.Managing crowd control during peak hours and...

  • Station Captain

    4 days ago

    Singapore 33HK PTE. LTD. Full time

    As a Station Captain, you will oversee a specific station or section within the restaurant, such as the dining area, bar, or kitchen. Your primary responsibility is to coordinate and manage the activities within your assigned station, ensuring exceptional customer service and operational excellence. Key Responsibilities: Station Management: Supervise and...

  • Station Operations Coordinator

    1 week ago

    Singapore beBeeCustomer Full time $1,800 - $2,500

    Station Attendant Job DescriptionThe role of a Station Attendant involves providing exceptional customer service, ensuring the safety and cleanliness of the station, and efficiently directing traffic flow. This is a challenging yet rewarding opportunity for someone who enjoys working with people and has a passion for delivering top-notch customer...