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Medical Case Reviewer
1 week ago
We are seeking a skilled Health Claims Assessor to join our team at Fullerton Healthcare Group. In this role, you will be responsible for handling escalation or client complaints, providing effective solutions and maintaining open communication with clients and intermediaries to achieve satisfactory resolution of cases/complaints. You will also provide regular reports on case resolutions to both internal stakeholders and external clients, collaborating with internal and external stakeholders to review and enhance work processes, aiming to improve the overall customer experience.
Requirements
The ideal candidate will have a Diploma or higher educational qualification, with completion of Health Insurance Certificate preferred. You should have claims experience of at least 1 year in Health Claims, proficiency in Microsoft Office applications such as Excel, Word and Powerpoint, and good command of both written and spoken English. As a team player and self-motivated individual, you will be able to work with tight timelines and under pressure, maintaining a keen eye for details and being highly organised around multiple priorities and timelines. Good communication and people skills are essential.
