Senior Retail Operations Manager
5 days ago
We are seeking an experienced Senior Retail Operations Manager to lead our supermarket store operations in Singapore and London. The ideal candidate will have a strong background in retail management, excellent problem-solving skills, and the ability to interact with all levels of staff, both internally and externally.
The incumbent is responsible for managing both front and back-end store operations, ensuring smooth day-to-day activities, and collaborating with Group Managers on project management. Key responsibilities include:
- Overseeing and managing the overall supermarket operations
- Managing budgets to maximize profitability and meeting sales targets
- Analyzing trends to facilitate planning and decision-making
- Leading and motivating teams to achieve organizational goals
- Handling customer complaints, compliments, and feedback
- Managing stock inventory and stock control
- Planning and executing promotional spaces and activities
- Recruiting, training, supervising, and appraising staff
- Conducting biannual stocktakes for the store
- Maintaining quality standards, customer service, health and safety, and compliance with relevant government legislation
- Reviewing and enhancing existing store operations and processes to improve business performance
Requirements for this role include:
- A minimum of 5 years' experience in the supermarket/retail industry, preferably in a leadership position
- Excellent command of English and Chinese languages, both spoken and written
- Strong negotiation skills and the ability to work independently
- Self-motivation, resourcefulness, reliability, and open-mindedness
- Customer-oriented and action-driven, with the ability to multitask in a fast-paced environment
$120,000 - $180,000 per annum, depending on experience.
Key Skills:- Negotiation
- Store Operations
- Budgets
- Leadership
- Able To Multitask
- Autonomy
- Legislation
- Interpersonal Skills
- Inventory
- Problem Solving
- Administration
- Merchandising
- Compliance
- Project Management
- Writing
- Customer Service
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