Senior Retail Operations Manager

5 days ago


Singapore GOODWILL BUSINESS PTE. LTD. Full time
About the Role

We are seeking an experienced Senior Retail Operations Manager to lead our supermarket store operations in Singapore and London. The ideal candidate will have a strong background in retail management, excellent problem-solving skills, and the ability to interact with all levels of staff, both internally and externally.

The incumbent is responsible for managing both front and back-end store operations, ensuring smooth day-to-day activities, and collaborating with Group Managers on project management. Key responsibilities include:

  • Overseeing and managing the overall supermarket operations
  • Managing budgets to maximize profitability and meeting sales targets
  • Analyzing trends to facilitate planning and decision-making
  • Leading and motivating teams to achieve organizational goals
  • Handling customer complaints, compliments, and feedback
  • Managing stock inventory and stock control
  • Planning and executing promotional spaces and activities
  • Recruiting, training, supervising, and appraising staff
  • Conducting biannual stocktakes for the store
  • Maintaining quality standards, customer service, health and safety, and compliance with relevant government legislation
  • Reviewing and enhancing existing store operations and processes to improve business performance

Requirements for this role include:

  • A minimum of 5 years' experience in the supermarket/retail industry, preferably in a leadership position
  • Excellent command of English and Chinese languages, both spoken and written
  • Strong negotiation skills and the ability to work independently
  • Self-motivation, resourcefulness, reliability, and open-mindedness
  • Customer-oriented and action-driven, with the ability to multitask in a fast-paced environment
Estimated Salary Range:

$120,000 - $180,000 per annum, depending on experience.

Key Skills:
  • Negotiation
  • Store Operations
  • Budgets
  • Leadership
  • Able To Multitask
  • Autonomy
  • Legislation
  • Interpersonal Skills
  • Inventory
  • Problem Solving
  • Administration
  • Merchandising
  • Compliance
  • Project Management
  • Writing
  • Customer Service


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