Senior Retail Operations Manager

16 hours ago


Singapore DREAM INTERIORS PTE. LTD. Full time
About the Role

We are seeking a highly skilled Senior Retail Operations Manager to join our team at DREAM INTERIORS PTE. LTD.

This is a senior leadership position that requires strong expertise in retail management, strategic planning, and team leadership.

The successful candidate will be responsible for leading our store operations, managing teams, and driving sales growth while maintaining high levels of customer satisfaction.

Key Responsibilities
  • Leverage your experience in retail management to develop and execute plans to achieve brand, sales, and service goals.
  • Collaborate with the Store Manager to monitor and evaluate the store's financial performance and achieve budgetary targets.
  • Oversee merchandising, visual standards, and customer relationship-building, ensuring smooth daily retail operations.
  • Develop and implement strategies to enhance customer satisfaction and loyalty, resulting in increased sales and revenue growth.
  • Mentor and support the development of team members, focusing on areas such as customer service, sales, and visual merchandising.
  • Work closely with the back-of-house team to ensure cohesive store operations and successful campaigns.
  • Support research and development of market opportunities, tracking market trends and identifying growth areas.
Requirements
  • A Diploma in Business Management or degree in any field.
  • At least 4 years of retail experience, with 2-3 years in a supervisory or assistant managerial role, preferably within furniture or home decor.
  • Proven expertise in supporting sales targets and strategic planning, with experience in both B2B and B2C environments.
  • Strong customer-focused approach and excellent interpersonal skills.
  • Able to motivate and lead teams effectively, with sound knowledge of retail management practices and procedures.
What We Offer
  • A competitive salary range of SGD $6,000 - SGD $8,000 per month, depending on experience.
  • A comprehensive benefits package, including medical insurance and annual leave.
  • A dynamic and supportive work environment with opportunities for professional growth and development.


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