Frontline Visitor Experience Ambassador

7 days ago


Singapore DEFENCE COLLECTIVE SINGAPORE LTD. Full time

The Defence Collective Singapore Ltd. is seeking a highly skilled and customer-focused Frontline Visitor Experience Ambassador to join our team.

As a key member of our team, you will be responsible for delivering exceptional visitor experiences at the Singapore Discovery Centre. Your role will involve acting as a Visitor Experience Ambassador by providing excellent guest services, assisting visitors, and ensuring that all interactions are memorable and engaging.

Key Responsibilities:

  • Perform front-end operational roles, including but not limited to ticketing/cashiering, greeters, and guest services functions.

  • Operate retail operational roles, including but not limited to cashiering, inventory management, and replenishment of stocks.

  • Project a professional image, handle enquiries and service recovery, and address safety issues and emergency situations effectively.

  • Conduct guided tours at the Singapore Discovery Centre, sharing the Singapore Story through engaging storytelling techniques.

Requirements:

  • Able to handle diverse scopes of work and difficult customers with ease.

  • Possess excellent communication and interpersonal skills, enjoying interacting with people of all ages and levels.

  • Customer service oriented, able to multitask, prioritize, and manage time effectively.

  • Able to make quick decisions when safety is compromised.

  • Familiarity with Microsoft Office and POS systems is advantageous.

  • Preferably holds GCE O Level or ITE qualifications, or 1 year of relevant working experience in the hospitality or tourism industry.

Benefits:

  • Uniform provided.

  • Transport reimbursement.

  • Able to convert to Full-time staff.

  • Free SDC Adventurer Membership after 1 month deployment.

  • 20% discount on dining at BottleTree.

We offer a competitive salary of SGD $30,000 - SGD $35,000 per annum, commensurate with experience. If you are a motivated and results-driven individual who is passionate about delivering exceptional visitor experiences, please apply.



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