Frontline Visitor Experience Ambassador
7 days ago
The Defence Collective Singapore Ltd. is seeking a highly skilled and customer-focused Frontline Visitor Experience Ambassador to join our team.
As a key member of our team, you will be responsible for delivering exceptional visitor experiences at the Singapore Discovery Centre. Your role will involve acting as a Visitor Experience Ambassador by providing excellent guest services, assisting visitors, and ensuring that all interactions are memorable and engaging.
Key Responsibilities:
Perform front-end operational roles, including but not limited to ticketing/cashiering, greeters, and guest services functions.
Operate retail operational roles, including but not limited to cashiering, inventory management, and replenishment of stocks.
Project a professional image, handle enquiries and service recovery, and address safety issues and emergency situations effectively.
Conduct guided tours at the Singapore Discovery Centre, sharing the Singapore Story through engaging storytelling techniques.
Requirements:
Able to handle diverse scopes of work and difficult customers with ease.
Possess excellent communication and interpersonal skills, enjoying interacting with people of all ages and levels.
Customer service oriented, able to multitask, prioritize, and manage time effectively.
Able to make quick decisions when safety is compromised.
Familiarity with Microsoft Office and POS systems is advantageous.
Preferably holds GCE O Level or ITE qualifications, or 1 year of relevant working experience in the hospitality or tourism industry.
Benefits:
Uniform provided.
Transport reimbursement.
Able to convert to Full-time staff.
Free SDC Adventurer Membership after 1 month deployment.
20% discount on dining at BottleTree.
We offer a competitive salary of SGD $30,000 - SGD $35,000 per annum, commensurate with experience. If you are a motivated and results-driven individual who is passionate about delivering exceptional visitor experiences, please apply.
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