Singapore Experience Ambassador
3 days ago
We are seeking a part-time Visitor Experience Associate to join our team at Defence Collective Singapore Ltd.
Salary:$12-$15 per hour, estimated $24,000-$30,000 per annum based on 20 hours of work per week.
About the Role:
The Visitor Experience Associate will play a crucial role in delivering exceptional guest experiences and providing excellent service to visitors at the Singapore Discovery Centre.
Main Responsibilities:
- To act as a Visitor Experience Ambassador by delivering excellent guest experiences for our visitors and assisting them in various ways.
- To perform front-end operational roles that include ticketing, cashiering, greeters, guest services functions, and service recovery.
- To share the Singapore Story with guests through guided tours at the Singapore Discovery Centre.
- To bring alive the Singapore Story through role-playing, storytelling, facilitation of games, and guiding techniques during guided tours.
Requirements:
- Able to handle various scopes of work and difficult customers.
- Possess excellent customer service skills and enjoy interacting with people of all ages and levels.
- Able to multi-task, prioritize, and manage time effectively.
- Able to make on-the-spot decisions when safety is being compromised.
- Familiar with Microsoft Office and able to handle POS systems or cashier machines.
- Possess intermediate computer skills and preferably at least GCE O Level or ITE qualifications; and/or 1 year of relevant working experience in the hospitality or tourism industry.
Benefits:
- Uniform provided.
- Transport reimbursement.
- Able to convert to Full-time staff.
- Free SDC Adventurer Membership after 1 month deployment.
- 20% discount for dining at BottleTree.
What We Offer:
We provide a supportive and dynamic work environment that fosters growth and development. As a Visitor Experience Associate, you will have the opportunity to work with a diverse range of visitors and contribute to creating unforgettable experiences for them.
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