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Senior Commerce Ecosystem Developer
1 week ago
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate our diverse voices and create an environment that reflects the many communities we reach.
Job Overview
We are seeking a highly skilled Product & Process PM to join our Governance and Experience team. As a key member of this team, you will be responsible for developing service products and process enhancements to drive an excellent service experience for TikTok E-commerce.
Key Responsibilities
- Develop business requirements documentation and drive end-to-end implementation of product launches.
- Proactively identify product or process problems and opportunities, and provide recommendations for product solutions.
- Facilitate tech changes and updates, and create and maintain system and process documentation.
- Effectively manage project and stakeholder meetings, and drive discussions to conclusions.
Qualifications
- Bachelor's degree or equivalent practical experience.
- 3+ years of experience in customer service operations and strategy, program, or project management.
- Experience working cross-functionally with tech and/or non-tech teams globally.
- Experience writing and presenting Business Requirements Documents (BRD).
