Revenue Management Specialist

3 days ago


Singapore 8 ON CLAYMORE Full time
Job Summary

The Hotel Reservation and Revenue Manager is a key role at 8 ON CLAYMORE, responsible for driving occupancy, average daily rate (ADR), and revenue per available room (RevPAR) through strategic revenue management and reservation operations.

Key Responsibilities
  • Reservation Management:
    • Manage and oversee all reservation activities to ensure efficient and effective processing of bookings.
    • Ensure accuracy in reservations, confirmations, and guest information.
    • Handle group bookings, corporate accounts, and special requests with professionalism and efficiency.
    • Develop and implement reservation policies and procedures to improve operational efficiency.
  • Revenue Management:
    • Develop and execute revenue management strategies to achieve optimal room rates and occupancy levels.
    • Analyze market trends, historical data, and competitive set performance to make informed pricing and inventory decisions.
    • Monitor and adjust pricing strategies based on demand forecasts, market conditions, and special events.
    • Collaborate with sales and marketing teams to develop promotions and packages that drive revenue growth.
  • Forecasting and Reporting:
    • Prepare and analyze daily, weekly, and monthly reports on reservations, revenue, and occupancy.
    • Provide forecasting and budget recommendations to senior management based on historical data and market analysis.
    • Track and report key performance indicators (KPIs) related to revenue management and reservation performance.
  • Customer Service and Communication:
    • Ensure high levels of guest satisfaction by addressing and resolving any reservation-related issues promptly.
    • Maintain effective communication with guests, staff, and management to ensure seamless operations and guest experiences.
    • Provide training and support to reservation staff to enhance their skills and performance.
  • Technology and Systems:
    • Utilize property management systems (PMS), revenue management systems (RMS), and other relevant software tools effectively.
    • Stay updated on industry trends and technological advancements to continuously improve reservation and revenue management practices.
  • Compliance and Best Practices:
    • Ensure compliance with hotel policies, procedures, and industry regulations.
    • Implement best practices for reservation and revenue management to maintain competitive advantage and operational excellence.

What We Offer:

  • Attractive Bonus
  • AWS provided
  • Meal Allowance
  • Yearly Increment
  • Medical Insurance
  • Attractive Package


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