Tan Tock Seng Hospital Liaison Officer
3 days ago
This role is an exciting opportunity to work in our Release of Information (ROI) team, where you will be responsible for managing the release of medical records and reports. As an Executive Assistant, you will be working closely with our clinicians and administrative staff to ensure that medical records are accurately processed and released to authorized parties.
Key Responsibilities
- Receive and attend to internal/external parties at the counter
- Attend and advise on Medical Report/Records queries by requestors
- Assist in postage of consolidated acknowledgement letter and official receipt
- Assist in extending the dateline of the Medical Report/Medical Records as and when required
- Reply to external queries in relation to application of Medical Report
- Open and sort incoming mails and faxes
- Receive any documentation sent by internal staff or Courier Services
- Handle returned cases from departments & Clinics
- Follow up with Clinics on appointment scheduled for Workman Compensation/Specialist Medical Report/Objection
- Manage the MRO hotline, attend to requestor queries pertaining to Medical Report requests
- Call back the list given by Contact Centre for AM/PM Process and close Records requests
- Follow up and process Inter-hospital loans received and forwarded to other institutions
What You Will Need
- Diploma in Business or similar field
- 1-3 years of relevant experience in administration
- Meticulous, responsible, and possess strong communication skills
Career Opportunities
Tan Tock Seng Hospital offers a range of career opportunities for those who are passionate about delivering exceptional patient care and service.
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