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Release of Information Coordinator

1 week ago

Singapore Tan Tock Seng Hospital Full time
About Us
Tan Tock Seng Hospital is a tertiary hospital that provides a wide range of medical services to our patients. Our hospital has a strong commitment to excellence in patient care, education, and research.

Job Description
This role is part of our Release of Information (ROI) team, which is responsible for managing the release of medical records and reports. As an Executive Assistant, you will be working closely with our clinicians and administrative staff to ensure that medical records are accurately processed and released to authorized parties.

Duties and Responsibilities
- Receive and attend to internal/external parties at the counter
- Attend and advise on Medical Report/Records queries by requestors
- Assist in postage of consolidated acknowledgement letter and official receipt
- Assist in extending the dateline of the Medical Report/Medical Records as and when required
- Reply to external queries in relation to application of Medical Report
- Open and sort incoming mails and faxes
- Receive any documentation sent by internal staff or Courier Services
- Handle returned cases from departments & Clinics
- Follow up with Clinics on appointment scheduled for Workman Compensation/Specialist Medical Report/Objection
- Manage the MRO hotline, attend to requestor queries pertaining to Medical Report requests
- Call back the list given by Contact Centre for AM/PM Process and close Records requests
- Follow up and process Inter-hospital loans received and forwarded to other institutions

Required Skills and Qualifications
- Diploma in Business or similar field
- 1-3 years of relevant experience in administration
- Meticulous, responsible, and possess strong communication skills

Benefits
Tan Tock Seng Hospital offers a comprehensive benefits package, including medical and dental insurance, paid annual leave, and opportunities for career growth and development.